Traditional remote access methods, such as RDP, Virtual Private Networks, and legacy remote desktop tools lack granular access management controls. These processes enable easy exploits via stolen credentials and session hijacking. Extending remote access to your vendors makes matters even worse.
BeyondTrust Secure Remote Access enables organizations to apply least privilege and audit controls to all remote access from employees, vendors, and service desks. Secure Remote Access consists of two solutions: Privileged Remote Access and Remote Support.
BeyondTrust Privileged Remote Access controls, manages, and audits remote privileged access to critical IT systems by authorized employees and third-party vendors. No VPN required.
This provides visibility and control over access to sensitive and business critical systems and data, including cloud infrastructure, and web/thick application.
Common use cases for BeyondTrust Secure Remote Access include:
BeyondTrust Remote Support allows help desk teams to securely access and fix any remote device on any platform, located anywhere in the world. All with the same solution.
Remote support solutions need to cover an expanding list of use cases, while making the entire service desk experience better and keeping connections secure. Remote Support is built to improve service desk workflows and adhere to IT service best practices—and improve both the user and technician experience.
Common use cases for BeyondTrust Remote Support include:
BeyondTrust Remote Support and Privileged Remote Access solutions work hand-in-hand to secure remote access points within the enterprise, including employees, vendors, third-parties, and more.
BeyondTrust Privileged Remote Access is built to fine-tune the remote access privileged users, vendors, and third-parties. Features include:
| Preconfigured Access Points | ✓ |
|---|---|
| Approval/Notifications for Access Requests | ✓ |
| Time-Based Access Restrictions | ✓ |
| Vendors & User Onboarding | ✓ |
| Command Filtering for Shell Jump | ✓ |
| Protocol Tunneling | ✓ |
| RDP Session Forensics | ✓ |
| BI Integration | ✓ |
BeyondTrust Remote Support is designed to streamline the day-to-day workflow of internal and customer facing help and service desks. Seamless remote support capabilities alongside with chat, video, and customizable approval and notification tools make life easier for technicians. Features include:
| Ad-Hoc Support & Chat | ✓ |
|---|---|
| Chat Workflows | ✓ |
| Support Portals | ✓ |
| Preconfigured Access Tools | ✓ |
| Mobile Device Support | ✓ |
| Insight: Mobile Video Sharing | ✓ |
| Support Button | ✓ |
| Concurrent User Licensing | ✓ |
The Gartner 2021 Magic Quadrant for Privileged Access Management names BeyondTrust as a PAM Leader.
Read the full report to see how Gartner compares us to other PAM solutions and to learn why we received the evaluation we did.