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Secure Remote Access for Employees and Vendors

Traditional remote access methods, such as RDP, Virtual Private Networks, and legacy remote desktop tools lack granular access management controls. These processes enable easy exploits via stolen credentials and session hijacking. Extending remote access to your vendors makes matters even worse.

BeyondTrust Secure Remote Access enables organizations to apply least privilege and audit controls to all remote access from employees, vendors, and service desks. Secure Remote Access consists of two solutions: Privileged Remote Access and Remote Support.

Privileged Remote Access Use Cases

BeyondTrust Privileged Remote Access controls, manages, and audits remote privileged access to critical IT systems and cloud infrastructure by authorized employees and third-party vendors. No VPN required.

Common use cases include:

VPN Alternative for Privileged Access

Define, enforce, and control the level of access users have without relying on the corporate VPN—or giving away free access.

Streamlining Privileged Session Management

Standardize to a more secure and complete privileged session management solution that controls the access to and from any platform in any environment.

Securing Advanced Web Access

Give remote workers access to the tools and resource they need by securing web/thick applications.

Password Management and Vault Access

Discover, manage, and rotate privileged credentials for Windows platforms and inject those credentials on-demand.

Remote Support Use Cases

BeyondTrust Remote Support allows help desk teams to securely access and fix any remote device, on any platform, located anywhere in the world.

Remote support solutions need to cover an expanding list of use cases, while making the entire service desk experience better and keeping connections secure. BeyondTrust Remote Support is a single, holistic solution built to improve service desk workflows, while also providing robust security. Remote Support enables service desk technicians to adhere to ITSM best practices, and improves both the user and technician experience

Common use cases include:

Supporting a Multi-Platform Fleet

​Support Windows, Mac, Linux, and mobile iOS and Android devices with a single tool.

Fixing Off-Network Devices

Troubleshoot machines, robots, and other devices off-network.

Extending the Help Desk Perimeter

Support users inside and outside the traditional network perimeter.

Remotely Accessing Critical Systems

Remotely access servers, workstations, and network devices (switches, routers, etc.), including unattended systems.
Learn More About Remote Support

Secure Remote Access Features

BeyondTrust Remote Support and Privileged Remote Access solutions work hand-in-hand to secure remote access points within the enterprise, including employees, vendors, third-parties, infrastructure, and more.

Included in Privileged Remote Access

BeyondTrust Privileged Remote Access is built to right-size and audit the remote privileged access for internal employees and and third-parties. Features include:
Preconfigured Access Points ✓
Approval/Notifications for Access Requests ✓
Time-Based Access Restrictions ✓
Vendors & User Onboarding ✓
Command Filtering for Shell Jump ✓
Protocol Tunneling ✓
RDP Session Forensics ✓
BI Integration ✓

Included in Remote Support

BeyondTrust Remote Support is designed to streamline and better secure the day-to-day workflow of internal and customer-facing help and service desks. Seamless remote support capabilities alongside with chat, video, and customizable approval and notification tools make life easier for technicians. Features include:
Ad-Hoc Support & Chat ✓
Chat Workflows ✓
Support Portals ✓
Preconfigured Access Tools ✓
Mobile Device Support ✓
Insight: Mobile Video Sharing ✓
Support Button ✓
Concurrent User Licensing ✓

Zero Trust Remote Access

BeyondTrust Secure Remote Access is engineered with robust security controls and helps enable zero trust principles and architectures by enforcing least privilege, implementing segmentation, isolating assets, and monitoring and managing sessions. The solution can also enable a just-in-time access model.

Learn more about enabling Zero Trust Remote Access

Learn more about enabling Just-in-Time Access

"With BeyondTrust Privileged Access, we could tighten our control over what privileged users could and could not do, as well as audit their actions. It’s a far superior approach than just giving them unrestricted VPN access.”

Tommy Green, VP Of Information Systems & Technology - AMOCO Federal Credit Union (Privileged Remote Access & Remote Support customer)

More Resources on Secure Remote Access