Next week (February 18 – 20, 2018), Bomgar will be showcasing its secure access solutions at the 22nd annual IT Service Management Conference and Exhibition (Pink18) at the JW Marriott Orlando in Orlando, Florida. Service desks face an increasingly complex support environment that’s consistently changing and presenting new challenges. Efficiency and productivity are impacted because technicians need to use multiple tools to keep up with the variety of support scenarios and end user devices.
With Bomgar, organizations can quickly access and fix any device or desktop, anywhere, on any platform – without sacrificing productivity or security. Many remote access tools or legacy solutions don’t allow support teams to keep up with today’s technology landscape, and weren’t designed to mitigate today’s secure concerns. With Bomgar, organizations can provide:
- Secure Remote Support – Provide fast remote assistance to any desktop, server or mobile device, with screen sharing and remote control.
- Monitoring – Log all session activity for a complete audit trail, with real-time reporting.
- Chat Support – Use chat support to increase support staff productivity and end user satisfaction.
- Remote Camera Sharing – Perform remote support on anything your customer can see, including hardware and peripherals.
- Deployment – Choose from a variety of deployment options, including on-premises or virtual appliances, or cloud.
- Collaboration – Work with technicians, developers, and outside vendors in shared sessions for faster incident resolution.
- Credential Management – Secure, manage, rotate and administer shared credentials for privileged users.
- Integrations – Integrate with CRM and ITSM tools to maximize existing investments.
- Audit and Compliance – Satisfy audit and compliance requirements quickly and effectively.
Pink Elephant, a managed service provider based in the Netherlands, employs 120 engineers that use Bomgar to securely support their customers across Europe – while still maintaining high productivity. For more details about their use of Bomgar, see this video case study:
