What's New! Remote Support 26.1 Release

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Learn more about how to secure your business from threats in places you didn't even know existed.

About the session

Watch Staff Product Manager Jonathan Meltzer and Senior Product Marketing Manager Emily Wang as they unveiled Remote Support 26.1, packed with enhancements designed to make your service desk faster, smoother, and more secure than ever.

In this session, you’ll discover how our latest updates deliver a more intuitive technician experience, with powerful new troubleshooting features like in‑session sound sharing, customizable console layouts, and performance boosts. We’ll also showcase new automation capabilities including bulk endpoint import and the redesigned Command API 2.0 that reduce manual effort and streamline daily workflows.

The session also included a look at our newest security upgrades, from granular RBAC controls to FIDO2 authentication and SAML Single Logout. The session also concluded with a live Q&A with Jonathan about our features and roadmap.

Meet the Speaker

Jonathan Meltzer

Staff Product Manager

Jonathan Meltzer brings over 25 years of experience at the intersection of technology, innovation, and customer-centric solutions. He began his career in engineering, but quickly gravitated toward leveraging technology to drive market disruption and solve complex customer challenges. After earning his MBA from Columbia Business School, Jonathan transitioned into Product Management, where he has led initiatives across both startups and large enterprises.

Throughout his career, Jonathan has focused on developing software and services that empower enterprise customers to manage their technical infrastructure and human resources more effectively. He joined BeyondTrust in July 2023 as Senior Product Manager for Remote Support, where he leads strategy and development for solutions that enable secure, scalable remote access.

Prior to BeyondTrust, Jonathan served as a Senior Manager at a Remote Monitoring and Management provider catering to Managed Service Providers. There, he oversaw platform-wide services for managing Apple devices, cloud resources, software patching, and Microsoft applications across multiple SaaS environments.

Based in Hopkinton, MA, near the iconic start of the Boston Marathon, Jonathan is a passionate long-distance runner with 13 marathons under his belt. On weekends, he shares his enthusiasm for the sport by working at a local running store. He also enjoys spending quality time with his three grown children.