What's New! Remote Support 26.2 Release

About the session

Support sessions create valuable knowledge for your org: what was wrong, what was tried, and what finally resolved it, but too often that context disappears the moment the session closes, leaving the next technician to start over with partial or missing context. BeyondTrust Remote Support 26.2 focuses on capturing that knowledge for you and strengthening secure access, with enhancements that reduce manual work for technicians and preserve context across ticket handoffs without adding friction for users or loosening a single control.

Remote Support 26.2 helps service desks move from simply closing tickets to capturing and reusing what each session teaches. In this session, you'll see what's new and where it can make an immediate impact.

In this webinar, you'll learn how to:

Give technicians their time back and preserve full context at every ticket handoff, with AI-assisted session summaries (in beta)
Keep credentials vaulted and out of human hands mid-session, even when authenticating to additional systems inside an active session
Strengthen and centrally enforce secure, phishing-resistant authentication across the service desk

See how Remote Support 26.2 blends automation, deeper credential control, and stronger authentication into a single secure workflow so your team can resolve issues faster and act on every session.

Meet the Speaker

Jonathan Meltzer

Staff Product Manager

Jonathan Meltzer brings over 25 years of experience at the intersection of technology, innovation, and customer-centric solutions. He began his career in engineering, but quickly gravitated toward leveraging technology to drive market disruption and solve complex customer challenges. After earning his MBA from Columbia Business School, Jonathan transitioned into Product Management, where he has led initiatives across both startups and large enterprises.

Throughout his career, Jonathan has focused on developing software and services that empower enterprise customers to manage their technical infrastructure and human resources more effectively. He joined BeyondTrust in July 2023 as Senior Product Manager for Remote Support, where he leads strategy and development for solutions that enable secure, scalable remote access.

Prior to BeyondTrust, Jonathan served as a Senior Manager at a Remote Monitoring and Management provider catering to Managed Service Providers. There, he oversaw platform-wide services for managing Apple devices, cloud resources, software patching, and Microsoft applications across multiple SaaS environments.

Based in Hopkinton, MA, near the iconic start of the Boston Marathon, Jonathan is a passionate long-distance runner with 13 marathons under his belt. On weekends, he shares his enthusiasm for the sport by working at a local running store. He also enjoys spending quality time with his three grown children.