Customer Webinar: What's New in the Remote Support 21.3 Release!

**REMOTE SUPPORT 21.3 AVAILABLE FOR DOWNLOAD STARTING SEPTEMBER 28**

In this on-demand webinar, our Remote Support customers get a full look at our latest Remote Support 21.3 release! Join us and learn how our exciting new features empower the IT Service Desk to work more efficiently, solve incidents faster and increase end-user satisfaction all while maintaining the highest standards of security.

Learn how to leverage and adopt NEW features like:

• Microsoft Teams Integrations - Microsoft Teams is an enterprise communication tool that takes the waste out of traditional office collaboration. BeyondTrust is introducing new functionality that allows companies to extend their support capabilities within Microsoft Teams to enable seamless elevation to a Remote Support session through the Teams chat. Users can now benefit from secure screen sharing and audit log capabilities during their sessions.
• Web and Login Console UI Updates - We have refreshed and updated the /login and /console interfaces to improve user experience by making it lighter, faster, and easier to use. To streamline the user workflow, we have cleaned up some visual elements, layouts, and basic functionalities to provide a more direct path to the most-used features. As always, we continue to listen to our customer feedback, and we have more design updates coming soon. This change is in alignment with BeyondTrust’s Universal Privilege Portfolio products providing the same look and user experience.
• Vault - Account Rotation Azure AD Domain Services - As organizations adopt a cloud-first approach to meet all their standard IT requirements, organizations continue to shift towards Azure Domain Services or pure Azure AD-managed orgs. With this release, Remote Support enables organizations to properly manage and inject credentials managed by Azure AD Domain Services. Administrators can now leverage the SRA Vault to discover and rotate account credentials managed by Azure Active Directory Domain Services. This new functionality is an addition to the existing ability to discover credentials managed by Azure AD Domain Services.

Additional New & Enhanced features like:

• User Team Chat History
• Representative Status Codes
• Jump Item Reporting
• Polish Language Support
• Appliance Migration Tool
• Session Queue Enhancements
• Linux Jumpoint -Proxy

And more!

+Live Q & A with our Product Manager, Duane Simms

Meet the Presenters

Duane Simms, Senior Product Manager

Tal Guest, Senior Director of Product Management

Tal Guest is a Director of Product Management with over 20 years of industry experience. He directs a group of product managers, responsible for expanding privileged access management core capabilities in the areas of remote access and the service desk. Tal also helps establish long-term business strategies based on current/future market conditions and problems faced in the privileged access management area of cybersecurity.