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Customer Tips & Tricks: Chat in Remote Support

with Sandra Hanna, Vice President, Education Services
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Customer Tips & Tricks: Chat in Remote Support

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Learn more about how to secure your business from threats in places you didn't even know existed.

In this on-demand webinar you will learn how to use your existing BeyondTrust Remote Support software to enable Chat support. BeyondTrust University Vice President, Sandra Hanna, will walk you through Chat Best Practices within Remote Support and more!

Attendees will learn:

  • Why do you want to enable chat
  • Which chat Initiation options to use, including Microsoft Teams
  • What Representative Console chat tools are available
  • How to measure chat (KPIs) key performance indicators

Meet the Presenters

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Sandra Hanna
Sandra Hanna
Vice President, Education Services

Innovative strategic leader with a proven track record for delivering products and services to fit the customer’s requirements. Energetic and passionate about working across the organization to release the “right” products and services to the market. Strong analytical skills with complementary creative skills.

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