5 Key Trends Shaping the Future of IT Service Desks

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About the Session

Corporate IT support is more critical than ever as businesses grow more reliant on technology and expectations are only rising. But is your IT service desk evolving fast enough to meet the demand? AI and other emerging technologies are reshaping how IT support is delivered, enabling smarter, faster, and more cost-effective service. In this BeyondTrust webinar, Stephen Mann of ITSM.tools explores what’s driving this transformation and how leading service desks are adapting. Watch to learn:

Key drivers of IT support change
5 top trends – including the growing role of AI in IT service desks
Practical tips to improve support operations, experiences, and outcomes.

Meet the Speakers

Stephen Mann

IT Service Management Expert and Principal Analyst and Content Director at ITSM.tools

Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT ... read more

Previously held positions in IT research and analysis (at IT industry analyst firms Ovum and Forrester and the UK Post Office), IT service management consultancy, enterprise IT service desk and IT service management, IT asset management, innovation and creativity facilitation, project management, finance consultancy, internal audit, and product marketing for a SaaS IT service management technology vendor.