IT service desks are being pressed to not only improve service quality and speed, but also reduce costs. It requires a transformation across service desk strategies, the traditional ways of working, people capabilities and performance measures, and the technology-enabled capabilities employed. But what does this require in practical terms?
Join ITSM authority, Stephen Mann, of ITSM.tools, for this on-demand webinar to:
- Clearly understand what’s changing for IT service desks
- Discover how five particular IT support technologies will help transform your ITSM model and poise you to achieve “better results, faster time to value, lower TCO”
- Learn how modernizing the IT service desk experience for your employees can drive performance, engagement and results
- Benefit from proven tips on how to successfully improve your IT service desk’s operations and outcomes
Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.
Previously held positions in IT research and analysis (at IT industry analyst firms Ovum and Forrester and the UK Post Office), IT service management consultancy, enterprise IT service desk and IT service management, IT asset management, innovation and creativity facilitation, project management, finance consultancy, internal audit, and product marketing for a SaaS IT service management technology vendor.
Jessica is a product line manager at Cherwell with several years of experience managing engineering and development in the enterprise software industry. At Cherwell, she manages the product development of the service management solution, content built on the platform, and integrations connected to the platform.