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IT service desks are being pressed to not only improve service quality and speed, but also reduce costs. It requires a transformation across service desk strategies, the traditional ways of working, people capabilities and performance measures, and the technology-enabled capabilities employed. But what does this require in practical terms?

Join ITSM authority, Stephen Mann, of, for this webinar to:

  • Clearly understand what’s changing for for IT service desks
  • Discover how five particular IT support technologies will help transform your ITSM model and poise you to achieve “better, faster, cheaper”
  • Benefit from proven tips on how to successfully improve your IT service desk’s operations and outcomes

CPE Credit Qualification: Many of our webinars qualify as CPE credit. Please provide your (ISC)2 ID certificate number when you register for the webinar and your CPEs will automatically be added to your (ISC)2 account within 4-6 weeks.

Stephen Mann

​IT Service Management Expert and Principal Analyst and Content Director at

Principal and Content Director at the ITSM-focused industry analyst firm Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.

Previously held positions in IT research and analysis (at IT industry analyst firms Ovum and Forrester and the UK Post Office), IT service management consultancy, enterprise IT service desk and IT service management, IT asset management, innovation and creativity facilitation, project management, finance consultancy, internal audit, and product marketing for a SaaS IT service management technology vendor.