When it comes to empowering your service desk, nothing beats BeyondTrust Remote Support. BeyondTrust's best-in-class solution simplifies remote desktop support and management. Our secure remote desktop access solution enables IT admins to resolve issues more quickly and more securely than alternatives, improving productivity and end-user satisfaction. And, Remote Support integrates with your ITSM, help desk, and ticketing solutions.
End users can initiate support requests from your support portal, Windows applications, or BeyondTrust Buttons. You can also take remote control of desktops to start support. Plus, our patented Jump Technology is state-of-the-art for server and IT infrastructure maintenance.
Natively, Microsoft Remote Desktop Protocol lacks centralized management, limited identity management integration, no auditing or reporting, and no collaboration capabilities.
In addition, RDP is designed for remote access on a local area network (LAN). Establishing remote desktop connections to computers on remote networks usually requires VPN tunneling, port-forwarding, and firewall configurations that compromise security - such as opening the default listening port, TCP 3389.
Fortunately, BeyondTrust lets you eliminate these problems with RDP.
BeyondTrust works over the internet and through firewalls with no pre-installed client on the remote computer. You can either replace instances of RDP with the BeyondTrust remote desktop solution, or route RDP through BeyondTrust to ensure robust security over remote desktop connections, while benefitting from new options for collaboration. Integrating remote desktop brings BeyondTrust’s streamlined connection process to RDP, which makes connecting to Windows systems on remote network both easier and more secure.
Traditional RDP | BeyondTrust Remote Support | ||
|---|---|---|---|
Higher Security Risk | RDP was built for LAN access and often requires VPNs or port forwarding, creating exploitable pathways. | Secure Access Anywhere | IT teams connect safely over the internet and through firewalls without exposing risky ports, reducing attack surface. |
No Central Oversight | RDP offers little visibility into who connects or what they do. | Clear Accountability | Every remote session can be monitored live, recorded, and logged, giving teams confidence in compliance and faster issue resolution. |
Credential Risks | Users enter and share passwords directly, increasing theft and misuse. | Protected Credentials | Passwords stay hidden from users and are injected automatically, lowering the risk of compromise and reducing password reset tickets. |
Complex Deployments | RDP often requires extra VPN setup and firewall changes to scale across environments. | Easier to Deploy and Scale | Support attended access without a pre-installed client, enable unattended access with Jump Clients that can be deployed in bulk, and connect with ITSM and SIEM using integrations and APIs. |
“Many of our professors, staff, and students travel abroad or attend programs we sponsor in other countries. BeyondTrust Remote Support allows us to connect to their device and support them no matter where they are—which is something we couldn’t do with our other remote support solutions.”
—Rocky Pedroso, Director of Information, University of Miami
"It was critical for our IT Team to have the Remote Support tool to get into computers, see what was going on, not to have to wait for our users to figure things out on their own, and successfully set up our employees in thousands of new and different work from home environments."
—John Quinmore, Senior Knowledge, Reporting & Tools Engineer, Paychex, Inc.
"BeyondTrust makes it easy for us to support a variety of skill levels [across our users] and give them the help they need. BeyondTrust supports our IT team too by giving us the satisfaction that we are doing our job well."
—John David Bates, IT Tech Support, Stribling Equipment
BeyondTrust makes secure remote desktop access simple and reliable. Our Remote Support solution gives IT teams the tools to connect quickly, resolve issues faster, and protect every session. Some highlighted capabilities include:
A secure remote desktop allows users to connect to systems from anywhere, while enforcing strong authentication, least privilege, and session monitoring. It reduces risks linked to open RDP ports and unmanaged remote tools.
Use strong authentication, enforce least privilege, and avoid open RDP or VPN ports. BeyondTrust adds credential injection, session monitoring, and just-in-time access to protect every connection.
RDP lacks centralized management, auditing, and identity integration. Attackers often exploit exposed RDP ports. BeyondTrust closes these gaps with auditing, credential vaulting, and VPN-less access.
Remote desktops allow general access to a system. Remote support adds technician tools, auditing, and secure workflows. BeyondTrust combines both for IT and service desk use cases.
No, BeyondTrust is not a VPN. It provides VPN-less remote desktop access, using Privileged Remote Access and Remote Support to connect securely without exposing networks.
Traditional RDP lacks centralized management and exposes open ports that attackers often exploit. A secure remote desktop solution, like BeyondTrust, provides VPN-less access with least privilege, credential vaulting, and full session monitoring.
Sign up to get more information about starting a free Remote Support trial.
Support Windows, macOS, Chrome, & Linux with no pre-installed client
Support iOS and Android devices with screen sharing and remote control
Connect in seconds to any remote system or device, on or off network
