"The [BeyondTrust] solution has enabled Fiserv staff to increase access to remote presence by more than 300%, of which 27% is revenue generating, and improve overall customer satisfaction."
—Phil Demuth, VP, Head of Internal Systems, Fiserv


Don’t leave your service desk vulnerable to attacks.
Service desks play a critical role in cyber resilience and incident response, but are also a favorite target of threat actors, and increasingly involved in breaches. Today, securing your business operations, data, and service desk—and protecting your internal and external customers—starts with choosing the right IT support solution.
With BeyondTrust, you can supercharge service desk performance, while also better minimizing risk compared to competitor solutions. BeyondTrust Remote Support stands clearly above alternative remote support and remote desktop management tools in its class. With our solution, you gain robust security architecture with native controls that help resist co-option and misuse, all paired with superior control and security around the implementation of remote access.
Full Activity and Session Monitoring: Simplify auditing with our industry-leading monitoring and session logging, with full forensic data.
Credential Vaulting: Secure your accounts with discovery, rotation, and injection of credentials for 100k accounts to protect your service desk from identity-based threats and vulnerabilities.
Unattended Access for any device: Extend the reach of your service desk across your organization with support for any device, no end- user required.
We’ve got you covered, wherever you venture.
Remote Support | TeamViewer | ||
|---|---|---|---|
Security Standards and Certifications | SOC 2 Type 2 | Yes | Yes |
ISO 27001 | Yes | Yes | |
ISO 27701 | Yes | No | |
Government and Regulatory Compliance | FedRAMP | Yes | No |
TX-RAMP | Yes | No | |
Data Privacy Frameworks | EU-US Data Privacy Framework | Yes | No |
Swiss-US Data Privacy Framework | Yes | No | |
UK Extension to the EU-US Data Privacy Framework | Yes | No | |
GDPR | Compliant | Compliant | |
Industry-Specific Standards | PCI DSS | Yes | No |
Common Criteria for Information Technology Security Evaluation | Yes | No | |
FIPS 140-2 | Yes | No | |
HIPAA | Compliant | Compliant |



"The [BeyondTrust] solution has enabled Fiserv staff to increase access to remote presence by more than 300%, of which 27% is revenue generating, and improve overall customer satisfaction."
—Phil Demuth, VP, Head of Internal Systems, Fiserv

“The deciding factor for us was that we wanted to implement remote support according to the highest security criteria. The data should not leave the Bechtle network."
—Markus Sigle, IT Service Specialist, Bechtle

"With Endpoint Privilege Management, Privileged Remote Access and Remote Support tightly integrated with our ServiceNow implementation, we are able to level up our security controls and increase the trust of our clients — and they also help us sleep better at night.”
—Kamil Krezlewicz, Senior Security Administrator at Keller Group
