Firewalls are designed to block incoming traffic. That is why traditional remote desktop tools (RDP, VNC, pcAnywhere, Dameware and others) require firewall configuration changes in order to work over the internet. BeyondTrust does not require changes to your firewall because both the remote computer and the technician offering remote support connect to the Bomgar through outbound connections.
If the remote computer can connect to the internet, support reps can connect to it through BeyondTrust without the use of VPN. In the case of closed networks, a single internet-connected Bomgar node can enable an off-network remote technician to connect to network devices and desktops that are not themselves connected to the internet.
BeyondTrust connects support reps with remote desktops, servers, laptops and network devices wherever they are. Support reps can see the screen, control the mouse and work as if physically in front of the remote desktop, speeding time to resolution. Bomgar can even let you gain remote control of computers not connected to the internet.
Support reps can use BeyondTrust to support remote iPad, iPhone, Android, BlackBerry and Windows Mobile devices. And Bomgar lets technicians control remote desktops from their iPad, iPhone or Android tablet.
BeyondTrust logs and records every session, and all session traffic is guarded by SSL encryption. Plus, the BeyondTrust Appliance resides in your network, under the trusted security measures you already have in place. After most support sessions Bomgar uninstalls, leaving no footprint on the remote desktop.