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BeyondTrust User Group

Thursday, February 26, 2026 10:00am - 11:30am PST Virtual
BT Events Landing Pg Remote Support User Group Americas
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Americas Remote Support User Group

Join Remote Support Experts for a Virtual User Group

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BeyondTrust is bringing together Remote Support users for product updates, roadmap, and a complimentary BeyondTrust University workshop! Join us for the opportunity to connect, share knowledge, and learn from BeyondTrust experts as well as peers leveraging your same tools at other organizations.

Whether you're a seasoned user or just starting your implementation, you'll benefit from this collaborative session where you can network, ask questions, and gain new insights to maximize the value of your BeyondTrust toolkit!

Product Workshop: Minor Updates for Major Impact in Remote Support

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Big releases get the spotlight — and for good reason. But some of the most meaningful improvements to your daily workflow can also come from subtle refinements. In this session, we’ll explore these enhancements introduced in recent Remote Support updates that may not have hit your radar — but can significantly improve efficiency, environmental insight, and daily operations.

Topics include:

  • Session Forensics
  • Session Policy Logic Update
  • Group Policy Management

Agenda

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Speakers
* All event times are using the America/Los_Angeles timezone.

Brought to you by Product Management & BeyondTrust University

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Tal Guest
Tal Guest
VP, Product Management
Tal Guest
VP, Product Management

Tal Guest is a VP of Product Management with over 20 years of industry experience. He leads a group of product managers, responsible for expanding privileged access management core capabilities in the areas of remote access and the service desk. Tal also helps establish long-term business strategies based on current/future market conditions and problems faced in the privileged access management area of cybersecurity.

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Jonathan Meltzer
Jonathan Meltzer
Staff Product Manager
Jonathan Meltzer
Staff Product Manager

Jonathan Meltzer brings over 25 years of experience at the intersection of technology, innovation, and customer-centric solutions. He began his career in engineering, but quickly gravitated toward leveraging technology to drive market disruption and solve complex customer challenges. After earning his MBA from Columbia Business School, Jonathan transitioned into Product Management, where he has led initiatives across both startups and large enterprises.

Throughout his career, Jonathan has focused on developing software and services that empower enterprise customers to manage their technical infrastructure and human resources more effectively. He joined BeyondTrust in July 2023 as Senior Product Manager for Remote Support, where he leads strategy and development for solutions that enable secure, scalable remote access.

Prior to BeyondTrust, Jonathan served as a Senior Manager at a Remote Monitoring and Management provider catering to Managed Service Providers. There, he oversaw platform-wide services for managing Apple devices, cloud resources, software patching, and Microsoft applications across multiple SaaS environments.

Based in Hopkinton, MA, near the iconic start of the Boston Marathon, Jonathan is a passionate long-distance runner with 13 marathons under his belt. On weekends, he shares his enthusiasm for the sport by working at a local running store. He also enjoys spending quality time with his three grown children.

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Joed Lopez
Joed Lopez
Instructor, BeyondTrust University
Emily Wang
Emily Wang
Product Marketing Manager
Emily Wang
Product Marketing Manager

Emily Wang is a Product Marketing Manager at BeyondTrust for Privileged Remote Access and Remote Support. Prior to joining BeyondTrust, she worked in a variety of product marketing and product management roles at Visa, as well as fintech and software startups. In these roles, she owned the go-to-market strategy for products such as tap-to-pay and the simplification of buying insurance online. Emily is passionate about making technical concepts accessible to all and is enthusiastic about demystifying cybersecurity.

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Jake Chastain
Jake Chastain
Director, Solutions Engineering
Jake Chastain
Director, Solutions Engineering

As a Director of Solutions Engineering at BeyondTrust, Jake is responsible for managing BeyondTrust’s technical pre-sales team who demonstrate and guide audiences in how our products can help solve the challenges they face, as well as how these products fit inside their environments.

Jake joined BeyondTrust in 2012, and prior to becoming Director, he delivered demos and proof of concepts to customers across a wide variety of industries.

Jake holds a bachelor’s in Psychology as well as one in Biological Sciences from the University of Georgia.

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