BeyondTrust End of Life Policy

BeyondTrust regularly reviews its product portfolio to ensure we are providing the best Privileged Access Management products to our customers. In doing so, we have identified several products that no longer represent a strategic fit with our core PAM portfolio. Therefore, we have announced the End of Sale and End of Life of the products listed below.

Please review the statements carefully for further details, including important dates, information regarding technical support, and in certain cases, alternative product recommendations.

BeyondTrust End of Life Policy

 

Hardware and Virtual Appliance End of Life

End of Sale (EoS)

End of Sale (EoS) is defined as the last date the product can be ordered. Please note that hardware maintenance covers the appliance up to the defined EoL date for the product.

After the defined EoS date, the appliance version can no longer be purchased. From the EoS date until the EoL date, software versions up to the version indicated in the Last Supported Version column will be supported on the appliance. If there is no version indicated in the Last Supported Version column, the Last Supported Version has yet to be determined. If hardware failure occurs after the EoS date, customers will be required to transition to a similar piece of hardware.

End of Life (EoL)

End of Life (EoL) is defined as the last date that firmware and software will be supported for this appliance model. Firmware and software released after this date will no longer be tested and supported for this appliance model.

If a hardware failure occurs after the EOL date, customers will be required to transition to different hardware or to a virtual appliance.

Secure Remote Access (Former Bomgar) Virtual Appliance Support

To learn about Secure Remote Access (SRA) Virtual Appliance migration, please see the Migrate Sites and Licenses to a New BeyondTrust Virtual Appliance video. If additional migration assistance is needed, services can be purchased. The details of virtual appliance support are defined at https://www.beyondtrust.com/supportservices.

SRA VA Model Number EoS EoL Last Supported Version
VA.0 12/31/2013 -- 18.1
VA.1 06/30/2016 -- 18.1
VA.2 -- -- --

UVM Virtual Appliance Support

UVM VA Model Number EoS EoL Last Supported Version
UVM 2008 VA 2016 Q4 12/31/2019  

Secure Remote Access (Former Bomgar) Hardware Support

From the date of purchase, Secure Remote Access (SRA) physical appliances (B200, B300, and B400) are eligible for hardware support. If maintenance is current, hardware support includes repair and replacement of an appliance for up to three (3) years. The details of hardware support are defined at https://www.beyondtrust.com/supportservices.

SRA Appliance Name SRA Appliance Model Number EoS EoL Last Supported Version
B200 gt.0 2004 Q4 2005 Q4 14.2
B200 gt.1 2005 Q4 2006 Q4 14.2
B200 ne.200.2 2006 Q4 2007 Q4 15.1
B200 ne.200.3 2007 Q2 2008 Q2 15.1
B200 ne.200.4 2009 Q2 2010 Q2 15.2
B200 ne.200.5 3-31-2013 3-31-2018 17.1
B200 ne.200.7 7-31-2016 7-31-2019 19.1
B200 br.200.8/bp.200.8 -- -- --
B300 ne.300.0 2006 Q4 3-31-2018 17.1
B300 ne.300.1 2008 Q4 10-31-2018 17.1
B300 ne.300.2 11-30-2010 10-31-2018 18.1
B300 ne.300.3 2-29-2016 2-28-2019 19.1
B300 br.300.4/bp.300.4 -- -- --
B300 b.300.5 -- -- --
B400 m.400.0 2013 Q4 3-31-2018 17.1
B400 m.400.1 12-31-2016 12-31-2019 19.1
B400 br.400.2/bp.400.2 -- -- --
B400 b.400.3 -- -- --

UVM (Legacy BeyondTrust) Hardware Support

From the date of purchase, UVM physical appliances are eligible for hardware support. If maintenance is current, hardware support includes repair and replacement of an appliance for up to three (3) years. The details of hardware support are defined at https://www.beyondtrust.com/supportservices.

UVM Appliance Name UVM Appliance Model Number EoS EoL Last Supported Version
UVM 2008   2016 Q4 12/31/2019