With Chromebooks poised to capture an increasing share of the laptop market, support organizations will be expected to support them efficiently and securely. Today, we announced that in our next release of Bomgar Remote Support, organizations using Bomgar will be able to remotely access and view Chromebook laptops to diagnose and troubleshoot issues, streamlining support for Chromebook users. This new feature will allow support professionals to extend their services to the rapidly growing number of Chromebooks with the security and reliability inherent in Bomgar’s solutions.
Bomgar remote desktop support for Chromebooks will be available through a Chrome Extension, deployed via G Suite to devices running Chrome OS. This extension is pushed out to end user machines and does not require the end user to download anything, creating a seamless support experience.
Chromebooks are making significant inroads in the laptop market—not only within K-12 schools, but also within enterprises who have specific business needs that can be fully met with browser-based applications. As web apps become more pervasive, Chromebooks are strongly positioned to gain more overall market share from enterprises who want to reduce or eliminate the use of installed software. Chrome OS Support from Bomgar will become a necessity among support professionals with Chromebooks in their environments.
This week, Bomgar is exhibiting at SITS 2017, June 7 -8 in London, at stand #416. Bomgar will showcase its leading remote support solutions that enable secure, controlled connections to any system or device, anywhere in the world. Using Bomgar, organizations can strengthen remote and privileged access security while enhancing the productivity of IT and support organizations.
The new version of Bomgar Remote Support will be available in Q3 2017. For more information about Bomgar Remote Support or to request an evaluation, please visit: www.bomgar.com/remote-support.
Phil Ethridge, Senior Product Manager
At Bomgar, Phil is the senior product manager for the Bomgar Remote Support product, driving the direction, lifecycle, and go-to-market strategy. He has been with Bomgar for more than a decade, building experience with ITSM and IT operations management, as well as bringing unique perspective from a systems engineering background. Phil has a Bachelor of Science from Mississippi State University and is certified in ITIL v3 and Pragmatic Marketing.
