"The [BeyondTrust] solution has helped us reduce our incident resolution time. This has led to improved quality of service and a better user experience."

Daniel Pontones, Service Delivery and Support Manager, Pernod Ricard Spain

Pernod Ricard Spain's Remote Support Use Cases

Pernod Ricard Spain desired to improve remote support and IT maintenance within its infrastructure so it could continue to scale its business innovation and digital strategy across the globe, while maintaining strong security standards.

Pernod Ricard Spain identified the business challenges they wanted to address and the capabilities they required of an enterprise remote access solution. The solution needed to:

How BeyondTrust Remote Support Addressed Pernod Ricard Spain’s Needs

Avansis collaborated with Pernod Ricard Spain in the implementation of BeyondTrust’s Remote Support solution. Avansis—an IT outsourcing provider offering managed IT services, managed security services, and more—has been a BeyondTrust partner for more than 5 years. Through this long-standing relationship, they collaborated with Pernod Ricard Spain and configured BeyondTrust’s Remote Support solution to fully control and encrypt connections, ensuring strong access control, authentication, and auditing.

With the BeyondTrust solution, Pernod Ricard Spain can now manage users, teams, roles, and session permissions in a streamlined way to strengthen their security policies. The local Pernod Ricard IT team can wield remote control capabilities over any device, server, or smartphone. Additionally, end users can share their screen and receive remote support at any time and from anywhere.

BeyondTrust Remote Support works with Windows, Mac, Linux, Android, iOS, and Chrome operating systems, allowing customers to access any remote device from anywhere in the world without the need of a VPN. You can secure your connections at the highest level and access with the safest remote support in the world thanks to the encryption of the connection.

Lastly, BeyondTrust Remote Support offers full control of audits – allowing you to record all the activity of the sessions and have real-time reporting.

Our IT team now has more visibility over the teams and can even solve requests collaboratively. With BeyondTrust, we now have a versatile and functional solution, which has enabled us to create a single channel of communication with our users. It has helped us achieve control of our workflows in a secure and efficient manner.” - Daniel Pontones, Service Delivery and Support Manager, Pernod Ricard Spain

Learn more about BeyondTrust Remote Support

BeyondTrust Remote Support is the number one solution for enterprises to securely access and support any device or system, anywhere in the world. Learn more or sign up for a free trial today.

Photograph of Jonathan Clarke

Jonathan Clarke, Content Marketing Manager

With a Master's Degree in English Language and Media, Jonathan has a genuine passion for producing compelling and thoroughly researched cybersecurity content. Coupled with a B2B agency background, he is adaptable to a wide range of industry topics, and also looks after BeyondTrust's Public Relations and social media channels. A huge animal lover, he is the proud 'father' of Simba, a very hyperactive German Shepherd dog.