Support Everything with One Remote Support Solution

You've probably got multiple remote tools because no single tool does it all. BeyondTrust Remote Support (formerly Bomgar Remote Support) is different.

Support everything—computers, mobile devices, hardware, and peripherals—with one secure tool. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.

• Consolidate Remote Tools: Replace dozens of point-to-point and SaaS tools, and enable secure remote connections on Windows, Mac, Linux, iOS, Android, or Network Devices.
• Improve Service Desk Metrics: Integrate with ITSM/CRM systems to increase first call resolution, reduce support costs, and improve customer satisfaction.
• Get Military-Grade Security: Satisfy the rigorous security requirements of branches of military and government, as well as banking and financial institutions around the world.

Support all of your systems over the web, even if they are behind firewalls you don’t control. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.

BeyondTrust Remote Support works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or device, on or off the network—no VPN required.

With BeyondTrust Remote Support, your team can resolve service desk incidents faster. Our chat support integrates with your website, portal, or mobile app for quick routing of inbound chats. Technicians can securely elevate seamlessly to full remote control over any remote computer or device.

Pre-built integrations for CRM and system management solutions allow you to launch a remote support session directly from the ticket or record, automatically update tickets with details from the support session, and include the chat transcript and session recording in the ticket.