Info icon Announcement: BeyondTrust achieves FedRAMP® authorization to operate at the moderate impact level for Secure Remote Access (SRA) solutions. Read the Release

The Only Remote Support Tool You'll Need

You use multiple remote tools because no single tool does it all. BeyondTrust Remote Support is different.

Remote Support covers everything—computers, mobile devices, hardware, and peripherals—with one, secure tool. All supported platforms are included in the core product to simplify consolidation, improve incident handling time, and increase rep productivity.

Consolidate Remote Tools

Replace dozens of point-to-point and SaaS tools, and enable secure remote connections on Windows, Mac, Linux, iOS, Android, or Network Devices.

Improve Service Desk Metrics

Integrate with ITSM/CRM systems to increase first call resolution, reduce support costs, and improve customer satisfaction.

Get Military-Grade Security

Satisfy the rigorous security requirements of branches of military and government, as well as banking and financial institutions around the world.

Trusted by 20,000 Companies and Counting

Assist Any Remote Desktop, Server, or Mobile Device

Support all of your systems over the web, even if they are behind firewalls you don’t control. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.

BeyondTrust Remote Support works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or device, on or off the network, attended or unattended - no VPN required.

Improve Service Desk Efficiency

With BeyondTrust Remote Support, your team can resolve service desk incidents faster. Our chat support integrates with your website, portal, or mobile app for quick routing of inbound chats. Technicians can securely elevate seamlessly to full remote control over any remote computer or device.

Pre-built integrations for CRM and system management solutions allow you to launch a remote support session directly from the ticket or record, automatically update tickets with details from the support session, and include the chat transcript and session recording in the ticket.

Remote Support Highlighted Features

Remote Access & Control

Provide fast remote assistance to any desktop, server, or mobile device, with screen sharing and remote control - anytime, from anywhere

Efficiency & Scale

Manage unattended access to thousands of systems and grow your businesses securely with automation

Customization & Branding

Maintain corporate branding standards and create trust by customizing your support experience, including chat

Team & Permissions Administration

Granularly manage team users, roles, and session permission settings to enforce a least privileged security posture

Audit & Compliance

Log all session activity for a complete audit trail, with real time reporting and capture a detailed video log of all session activity

Integrations

Integrate with CRM, ITSM, SIEM, and password tools or use BeyondTrust's open API and to create custom integrations
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Selection of Remote Support quote - fYI: “With BeyondTrust, the typical response time from incident reporting to resolution has been reduced from approximately 6 hours to 15 minutes.”

Brian Bard, Business & Technology Analyst, University of North Carolina at Charlotte
UNC Charlotte: Improving Remote Access Security & Efficiency for Healthcare Case Study

Compare Remote Support Software Products

For technical support teams within mid-to-large enterprise organizations, choosing the right remote support solution is pivotal to the productivity and security of your service desk. If you've got inadequate tools, well, nothing makes a hard job harder.

Our free product evaluation guide makes it easy to compare BeyondTrust Remote Support against alternative solutions.

Download your copy of the Remote Support Buyer’s Guide and Checklist for:

  • Everything you need to consider when implementing remote support.
  • Questions to ask vendors for each requirement category.
  • A comprehensive checklist of requirements derived from real-life implementations.
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