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All-In-One Remote Support from BeyondTrust

BeyondTrust Remote Support is a single tool that supports the entire enterprise. Sign up for a Free Trial below to see how it:

  • Connects in seconds to any remote system or device, on or off network.
  • Supports Windows, Mac, Chrome, & Linux with no pre-installed client.
  • Supports iOS and Android devices with screen sharing and remote control.
Remote support sem v3

The Only Remote Support Tool You'll Need

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You use multiple remote tools because no single tool does it all. BeyondTrust Remote Support is different.

Remote Support covers everything—computers, mobile devices, hardware, and peripherals—with one, secure tool. All supported platforms are included in the core product to simplify consolidation, improve incident handling time, and increase rep productivity.

Use Cases

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Consolidate Remote Tools
Replace dozens of point-to-point and SaaS tools, and enable secure remote connections on Windows, Mac, Linux, iOS, Android, or Network Devices.
Improve Service Desk Metrics
Integrate with ITSM/CRM systems to increase first call resolution, reduce support costs, and improve customer satisfaction.
Get Military-Grade Security
Satisfy the rigorous security requirements of branches of military and government, as well as banking and financial institutions around the world.

Trusted by 20,000 Companies and Counting

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Assist Any Remote Desktop, Server, or Mobile Device

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Support all of your systems over the web, even if they are behind firewalls you don’t control. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.

BeyondTrust Remote Support works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or device, on or off the network, attended or unattended - no VPN required.

Improve Service Desk Efficiency

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With BeyondTrust Remote Support, your team can resolve service desk incidents faster. Our chat support integrates with your website, portal, or mobile app for quick routing of inbound chats. Technicians can securely elevate seamlessly to full remote control over any remote computer or device.

Pre-built integrations for CRM and system management solutions allow you to launch a remote support session directly from the ticket or record, automatically update tickets with details from the support session, and include the chat transcript and session recording in the ticket.

Remote Support Highlighted Features

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Remote Access & Control
Provide fast remote assistance to any desktop, server, or mobile device, with screen sharing and remote control - anytime, from anywhere
Efficiency & Scale
Manage unattended access to thousands of systems and grow your business securely with automation
Customization & Branding
Maintain corporate branding standards and create trust by customizing your support experience, including chat
Team & Permissions Administration
Granularly manage team users, roles, and session permission settings to enforce a least privileged security posture
Audit & Compliance
Log all session activity for a complete audit trail, with real-time reporting and capture a detailed video log of all session activity
Integrations
Integrate with CRM, ITSM, SIEM, and password tools or use BeyondTrust's API to create custom integrations

"ANATEL deployed [BeyondTrust] using a pilot period, fielding 227 remote calls. The length for the sessions averaged 29 minutes, which represented a dramatic improvement from the Service Level Agreement (SLA) of six hours. Additionally, 89% of the calls received were resolved through first tier support, compared to the SLA of 50%."

—Jorge Wilson da Silva Mendes, IT Manager, ANATEL

"It is rare to find a company like BeyondTrust that matches the support level we provide our own customers. BeyondTrust's support is beyond excellent. We are extremely happy we made the switch to BeyondTrust from TeamViewer."

—Michael Hede, Technical Lead, Chili Security

"The [BeyondTrust] solution has enabled Fiserv staff to increase access to remote presence by more than 300%, of which 27% is revenue generating, and improve overall customer satisfaction."

—Phil Demuth, VP, Head of Internal Systems, Fiserv

Trusted by These Companies

Compare Remote Support Software Products

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For technical support teams within mid-to-large enterprise organizations, choosing the right remote support solution is pivotal to the productivity and security of your service desk. If you've got inadequate tools, well, nothing makes a hard job harder.

Our free product evaluation guide makes it easy to compare BeyondTrust Remote Support against alternative solutions.

Download your copy of the Remote Support Buyer’s Guide and Checklist for:

  • Everything you need to consider when implementing remote support.
  • Questions to ask vendors for each requirement category.
  • A comprehensive checklist of requirements derived from real-life implementations.

Ready for the Next Step?

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Try Remote Support for free.

Sign up to register for a free trial.

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Copyright © 2003 — 2026 BeyondTrust Corporation. All rights reserved. Other trademarks identified on this page are owned by their respective owners. BeyondTrust Corporation is not a chartered bank or trust company, or depository institution. It is not authorized to accept deposits or trust accounts and is not licensed or regulated by any state or federal banking authority.

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