Using Remote Support to Get Help: The Many Ways to Start a Session!

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Learn more about how to secure your business from threats in places you didn't even know existed.

For customers using BeyondTrust Remote Support, you probably only use just one way to start sessions with your end user or customers. The fact is that there are at least seven different ways that sessions be initiated, via the portal, the Remote Support Console and even using our public API. Join BeyondTrust University Senior Manager, Aaron Schuett, for insight into making your help desk or service desk even more efficient.

Attendees will learn:

How Technicians or Support Agents can initiate sessions
How internal and external users can request help
What is the difference between technician and user-initiated sessions?
How to efficiently configure the Public Portal
How to deploy and use the Remote Support Button

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Using Remote Support to Get Help: The Many Ways to Start a Session!

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