A Two-Week Transformation
We had a conversation with our BeyondTrust account manager who was very supportive and quickly shared technical resources so we could begin to discuss our options. We agreed to do a pilot using BeyondTrust to provide remote access from a GP’s home to their practice.
Our technicians were already familiar with BeyondTrust’s remote technology, so we were able to move fast. The initial conversation happened on a Friday and, by Monday, our first practice was up and running.
Four days later, we had 10 practices on the system. The following week, we deployed that system to every single GP practice that wanted access. Within a fortnight, we connected 308 practices and registered 1,500 users. This setup included multi-factor authentication (MFA) to ensure system security, no matter which device they used to connect. It was as if they were sitting in their practice, accessing all the same systems that they would on a day-to-day basis, with the same level of security.
At the time, we didn’t know what the demand would be, so we needed something that could be quite flexible. For example, if we discovered there was more demand for the service in North Wales, but not in South Wales, we wanted to be able to move capacity between those environments. For that, we leaned on BeyondTrust’s Technical Account Management Services for additional support.
In addition to creating a stable service solution, our technical account manager helped us with management and reporting capabilities. Working with our engineers, BeyondTrust ensured we got the flexibility we needed.