Support and IT organizations using EasyVista can integrate BeyondTrust to improve service levels, centralize support processes and strengthen compliance. BeyondTrust enables EasyVista service desk technicians and customers to launch a secure remote support session directly from any module in EasyVista or the self-service portal.
This integration increases the effectiveness of your technicians by placing robust remote support, secure chat and incident based mobile device support at their fingertips. BeyondTrust’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.
BeyodnTrust makes it easy to collect customer feedback. A branded support portal makes it easy for customers to request help offer feedback on support. After each remote support session, you can display a survey to customers.
In addition to gathering customer feedback, BeyondTrust also records a chat transcript and appends it to the incident details, along with a record of all other actions taken during the support session.