EasyVista with Remote Support and Secure Chat

Support and IT organizations using EasyVista can integrate BeyondTrust to improve service levels, centralize support processes and strengthen compliance. BeyondTrust enables EasyVista service desk technicians and customers to launch a secure remote support session directly from any module in EasyVista or the self-service portal.

This integration increases the effectiveness of your technicians by placing robust remote support, secure chat and incident based mobile device support at their fingertips. BeyondTrust’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.

Launch Remote Support from EasyVista

Collaborating with BeyondTrust Remote Support offers our customers a proven technology solution to zero-in on remote support issues and resolve them quickly. The combination of our EasyVista central platform integrated with Bomgar allows enterprise organizations to proactively manage end-to end IT operations, saving time and money.


Update the Record with Chat and Feedback

Collect customer feedback after each session

BeyodnTrust makes it easy to collect customer feedback. A branded support portal makes it easy for customers to request help offer feedback on support. After each remote support session, you can display a survey to customers.

In addition to gathering customer feedback, BeyondTrust also records a chat transcript and appends it to the incident details, along with a record of all other actions taken during the support session.

New EasyVista Support Capabilities

  • Technician-initiated Remote Support session launched directly from the EasyVista action form
  • Single-click, end-user initiated chat/remote support session via the EasyVista support portal
  • Incoming Remote Support requests are automatically routed to the least busy technician
  • Easy technician access to the associated incident record
  • Automatic updates of EasyVista incident records with details from each Remote Support session
  • Remote Support's post-session survey results automatically included in updated incident details
  • Advanced logging and recording capabilities for a complete record of the support transaction
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