You've already invested in solutions for your service desk or support center to more efficiently track issues and end-user requests. Your remote support software should fit seamlessly into your environment and increase your return on those investments.
That's why BeyondTrust Remote Support offers pre-built integrations for the leading service desk, CRM, and systems management solutions. Plus, our custom integration capabilities let you use Remote Support with your own system to create a seamless remote support experience.
Integrating BeyondTrust with your incident and case management systems gives you a seamless process for remote support.
BeyondTrust’s integrations allow you to launch a remote support session directly from the ticket or record, automatically update tickets with details from the support session and include the chat transcript and session recording in the ticket.
Integrating BeyondTrust with your service desk, CRM, and systems management platforms gives you a complete remote support solution. BeyondTrust includes secure chat support capabilities, so you can offer live help from your website, knowledgebase or self-service support portal. With BeyondTrust, you can easily move from chat support to screen sharing and remote control. After the support session, BeyondTrust updates the support record with the chat transcript and details from the remote support session.
Create Custom Integrations
You can also use BeyondTrust's API and Integration Client to create custom integrations with other or home-grown solutions. Implement the integrations yourself or contact our Professional Services team to help you build them.
Make it easy for support teams to access desktops and systems quickly without revealing plain text credentials and passwords, which are commonly phished. Credential injection enables your support organization to:
Embedded Remote App Support is a software development kit (SDK) that can be included in Apple iOS or Android apps. Once enabled, customers and employees can request remote support directly from an Android or iOS app. And support reps can see and troubleshoot the app in real time. Make the following features available to support representatives:
The SIEM integration for Remote Support enables your organization to leverage detailed session data to fulfill compliance requirements and gain visibility into activity across IT infrastructure.
The integration captures your Remote Support session details, formats them appropriately, and sends them to the SIEM tool of your choosing. No matter what your technicians are doing while using BeyondTrust, the SIEM integration can help you filter through audit trails to precisely identify what happened during that session and correlate it to other events.