Services Not Covered
BeyondTrust Technical Support does not include services that include or result from: |
|---|
Uses of or changes made that were not explicitly authorized by BeyondTrust or were in violation of the BeyondTrust End User License Agreement (EULA) |
Network, system, third-party hardware or software, or other environmental factors not within the direct control of BeyondTrust |
Failure to install product updates or patches according to the provided instructions |
Providing functionality outside the current product design scope or expected behavior |
Consultative advice and assistance, including: |
-Configuration/reconfiguration of new or existing network equipment |
-Customization of BeyondTrust products including cosmetic modification |
-Programming code, writing scripts, or developing custom integrations |
Services related to non-BeyondTrust products including any updates required for compatibility with BeyondTrust products |
Professional Services; BeyondTrust Support may refer you to your account manager to discuss guided upgraded assistance or other Professional Services offerings |
Third party integrations |
- 1.BeyondTrust reserves the right to alter, modify, revise, and/or update this Customer Support Guide and/or the scope of support services at its discretion. This guide is intended as a reference and does not constitute contractual obligation.