BeyondTrust - Secure Remote Access and Privileged Access Management

Maximize Your BeyondTrust Investment

BeyondTrust’s Customer Success Specialists (CSS) are non-technical resources who are trusted advisors and advocates within BeyondTrust. They are positioned to provide a success-oriented approach to the ongoing operation of your BeyondTrust investment when you need it.

In addition to being available when you need them, the CSS team is responsible for gathering content for our product specific quarterly newsletters and following up with every survey respondent to ensure we are accurately capturing all of your feedback.

For more information, contact us at: [email protected].

Succeed with BeyondTrust Advisors

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Availability
Our Customer Success Specialists are available to help answer any questions you have about your BeyondTrust investment and can help remove any roadblocks you may be experiencing.
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Knowledge
Our Customer Success Specialists have a wide range of experiences within BeyondTrust and can connect you with the proper teams to get your questions answered.
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Communication
Product updates, events, and other key notifications will be brought directly to you, and any feedback you provide will be prioritized.

Customer Success in Action

Customer Success Specialists conduct the following activities:

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Schedule A Conversation

Schedule time with our Success Specialists at your convenience to understand and assist with getting the most out of your BeyondTrust solutions.

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The Monthly Buzz

Important and relevant information tailored to your BeyondTrust investment found in our BeeKeepers community, delivered monthly.

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Customer Advocacy

Customer Success acts as the “voice-of-the-customer” for your organization within BeyondTrust.

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Health Maximization

Maximize the overall health of your BeyondTrust solution by gaining an understanding of your desired outcomes.

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Collaboration

Work with both customer facing and internal teams at BeyondTrust to deliver a world class experience.

Looking for a more relationship focused resource? Dedicated Customer Success Managers are also available.
Learn More