Free Privileged Account Discovery Tool: Identify & secure credentials to stop lateral movement. Download Free

BeyondTrust
  • Products
    Privileged Password Management
    Discover, manage, audit, and monitor privileged accounts
    Password Safe DevOps Secrets Safe
    Endpoint Privilege Management
    Manage privileges on Windows, Mac, Linux, and Unix endpoints
    Windows and Mac Unix and Linux Active Directory Bridge
    Secure Remote Access
    Centrally manage and secure remote access for service desks and vendors
    Remote Support Privileged Remote Access
    BeyondInsight Analytics
    See All Solutions
  • Resources

    Universal Privilege Management

    Our innovative Universal Privilege Management approach secures every user, asset, and session across your entire enterprise.

    Watch Video

    Learn

    Case Studies
    Competitor Comparisons
    Datasheets
    Glossary
    Product Demos
    Whitepapers

    Attend

    Events
    Go Beyond
    Training
    Webinars

    Support

    Changelog
    Professional Services
    Technical Documentation
  • Blog
  • Partners
  • Contact
  • Support
  • Services
  • Training
  • Events
  • Company

How Switching to BeyondTrust Remote Support Primed Chili Security for Impressive Growth

October 16, 2019

  • Blog
  • Archive

Founded in 2014,Chili Security provides IT support to private users and small businesses across Denmark. Today, Chili Security is the go-to-technical helpline for more than 100,000 customers. In addition to providing troubleshooting and support for hardware and software, Chili Security also offers cybersecurity solutions, such as AV, to protect against cyberthreats, as well as online privacy protection. Additionally, Chili Security also offers its customers online cloud storage and file sharing options.

Prior to using BeyondTrust, Chili Security used TeamViewer for remote support. However, TeamViewer lacked the scalability and enterprise security needed to support the company’s fast-growing customer base. The TeamViewer solution was slow and required cumbersome manual processes that also introduced security risk, such as having to copy and paste customers’ passwords and session IDs. Consequently, Chili Security initiated its search for a remote support solution that offered more advanced features and a strong focus on security.

One of the key differentiators Chili appreciated with the BeyondTrust solution was its ability to record every remote session and produce a detailed audit trail. This capability provides material for session analysis and training to support Chili Security’s mission to deliver world-class service.

Chili Security was also impressed with the customization features, such as Canned Scripts, available with the BeyondTrust solution. For instance, with one click, BeyondTrust’s Canned Scripts automatically runs a pre-programmed script to solve common IT issues and executes the commands necessary to the customers’ computer to resolve the issue in just seconds. These types of BeyondTrust features enhance productivity by cutting time spent on manual processes.

Choosing and deploying BeyondTrust Cloud for Remote Support enabled Chili Security to reduce infrastructure costs, improve support and security without capital outlay, and provide scalability for growth.

As Michale Hede, Technical Leader at Chili Security, assessed, “Given Chili Security’s rapid growth, we estimate that if we hadn’t made the switch to BeyondTrust, we would need four times the employees we have now to service our expanding customer base,” “BeyondTrust’s automated features make it possible for each technician to handle more jobs, reducing labor costs.”

By switching from TeamViewer to BeyondTrust, Chili Security is ultimately more strongly poised to deliver on its mission to provide world-class service with seamless, secure, high-quality remote support.

“It is rare to find a company like BeyondTrust that matches the support level we provide our own customers. BeyondTrust’s support is beyond excellent,” Hede said. “We are extremely happy we made the switch to BeyondTrust from TeamViewer.”

For more on how BeyondTrust Remote Support has helped Chili Security take their business to the next level, read the case study here.

Matt Miller

Senior Content Marketing Manager, BeyondTrust

Matt Miller is a Senior Content Marketing Manager at BeyondTrust. Prior to BeyondTrust, he developed and executed marketing strategies on cyber security and cloud technologies in roles at Accelerite (a business unit of Persistent Systems), WatchGuard Technologies, and Microsoft. Earlier in his career Matt held various roles in IR, marketing, and corporate communications in the biotech / biopharmaceutical industry. His experience and interests traverse cyber security, cloud / virtualization, IoT, economics, information governance, and risk management. He is also an avid homebrewer (working toward his Black Belt in beer) and writer.

Stay Up To Date

Get the latest news, ideas, and tactics from BeyondTrust. You may unsubscribe at any time.

I agree to receive product related communications from BeyondTrust as detailed in the Privacy Policy, and I may manage my preferences or withdraw my consent at any time.

You May Also Be Interested In:

Webcasts | February 09, 2021

Customer Webinar: Remote Support 21.1 Released!

Whitepapers

Evolving Privileged Identity Management (PIM) In The 'Next Normal'

Webcasts

Welcome to 2021: A BeyondTrust Global Partner Update

BeyondTrust Logo
  • Facebook
  • Twitter
  • LinkedIn

Keep up with BeyondTrust

I agree to receive product related communications from BeyondTrust as detailed in the Privacy Policy, and I may manage my preferences or withdraw my consent at any time.

Customer Support
Contact Sales

Products

  • Endpoint Privilege Management
  • Password Management
  • Privileged Remote Access
  • DevOps Secrets Safe
  • Remote Support

Resources

  • Blog
  • Case Studies
  • Competitor Comparisons
  • Datasheets
  • Glossary
  • Videos
  • Webcasts
  • Whitepapers

About

  • Company
  • Careers
  • Contact
  • Events
  • Leadership Team
  • Partner Program
  • Press

Languages

  • English
  • German
  • French
  • Spanish
  • Korean
  • Portuguese
  • Japanese
  • Privacy
  • Security
  • Manage Cookies
  • WEEE Compliance

Copyright © 1999 — 2020 BeyondTrust Corporation. All rights reserved. Other trademarks identified on this page are owned by their respective owners. BeyondTrust Corporation is not a chartered bank or trust company, or depository institution. It is not authorized to accept deposits or trust accounts and is not licensed or regulated by any state or federal banking authority.