Support all of your systems over the web, even if they are behind firewalls you don’t control. Robust features including remote control & screen sharing, unattended access, annotations, file sharing, and camera sharing. This delivers support to end-users and their devices as if technicians were there in-person.
BeyondTrust Remote Support software works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or device, on or off the network—no VPN required.
Control, troubleshoot, and fix remote devices, on-or-off the corporate network. Anytime-anywhere support with thick client, browser-based, or mobile access.
Manage all access and integrate with external directories to scale with infrastructure growth. Use mass installer packages, canned scripts, and escalation features for maximum efficiency.
Remote Support users have unique URLs and clients. Use the included portal, support invitations, custom watermark & logo uploads, and end-of-session surveys to educate and control end user perception.
Granular control over role and permissions settings and session policies, ensuring users have the right amount of access per their role.
Log all session activity for a complete audit trail, including real-time reporting and detailed video logs.
Advanced authentication and permissions controls, remote session logging and forensics, securely accessed remote connections, and military grade architecture segmentation. These features allow BeyondTrust Remote Support to deliver best-in-class support experiences without lapsing enterprise security postures—or impacting business speeds.
Businesses today must not only meet increasingly stringent company security policies, but are also subject to industry compliance mandates such as HIPAA or PCI. With BeyondTrust's remote support software, focus on solving user problems, not security concerns.
The Real Time Dashboard for Remote Support is the easiest way to get a live view of your help desk. This helps support reps or teams who are overloaded or may even have extra capacity. Quickly access top level KPIs including session counts, waiting sessions, longest wait time, and an updated tally of logged-in and available reps.
Remote support software that extends to all of your systems over the web, even if they are behind firewalls you don’t control. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.
BeyondTrust Remote Support also works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Centrally access and control any remote computer or device, on-or-off the network, without depending on a VPN.
BeyondTrust Remote Support has deployments catered to the unique demands of your business or industry. Choose from physical or virtual appliances, both of which have helped enterprises satisfy regulatory requirements for years. The unique segmentation capabilities of our cloud deployment provides the flexibility of a cloud deployment without forcing compromises on security or compliance.