The Only Remote Support Tool Needed
If you're using ConnectWise, it's probably not the only remote support tool being used on your network. Companies (and employees themselves) adopt multiple remote tools—simply because no single tool does it all.
BeyondTrust Remote Support is different. Support everything — computers, mobile devices, hardware, and peripherals — with one, secure solution. In addition, BeyondTrust Remote Support is the only solution in its class to have achieved FedRAMP moderate in-progress designation, a testament to a secure architecture built with zero trust in mind.
Increasingly, threat actors are exploiting vulnerabilities and security weaknesses in remote access and control tools, so it's critically important to equip your service desk with an enterprise solution built to withstand cyber threats, co-option by attackers, and even misuse by technicians.
Here are some of the key features that help differentiate Remote Support from ScreenConnect and other products:
Modern, Cross-Platform Service Delivery Across the Enterprise
Support any user, device, and system inside and outside your network, across Windows, macOS, Linux, iOS, Android, and more with a single tool.
Comprehensive Remote Control & Support Capabilities
Leverage secure, attended and unattended access capabilities to troubleshoot, update, and support servers, workstations, network devices, kiosks, etc.
Secure Remote Access Without a VPN
Protect unsecure remote access pathways and attack vectors with a secure, VPN-less tool that audits every session and enforces least privilege. The most secure, enterprise tool in its class.
ConnectWise: Screen Connect vs. BeyondTrust Features
Critical Remote Support Capabilities | Description | BeyondTrust | ConnectWise |
|---|---|---|---|
Remote Control | View screen and control the endpoint | ✔ | ✔ |
Zero Trust Architecture (ZTA) | Natively implements zero trust access, including implementing granular least privilege | ✔ | |
Unattended Access | Ability to install a persistent client on frequently-accessed devices | ✔ | ✔ |
2FA & SSO | Enable native Two-Factor Authentication (2-FA) and Single Sign-On or via integration | ✔ | ✔ |
Credential Vaulting & Injection | Provide a native cloud vault to manage technician credentials and enforce identity security best practices | ✔ | |
Monitoring & Reporting | View session logs and full session recordings; View, pause, or terminate active sessions | ✔ | ✔ |
Intelligent Routing | Automatically assign incoming sessions according to criteria entered in issue submission form and/or rep session load | ✔ | |
Customizations | Enable branding and customization of public portal and customer client | ✔ | ✔ |
The deciding factor for us was that we wanted to implement remote support according to the highest security criteria. The data should not leave the Bechtle network.
Markus Sigle, IT Service Specialist, Bechtle
Free Remote Support Software Comparison Guide
After meeting the requirements of over 20,000 customers, we've got a pretty good idea of the common requirements businesses have for their remote support software. Our free product evaluation guide will help you compare BeyondTrust Remote Support to alternatives. The spreadsheet lists the most common requirements for remote support software. Our part is filled out, and there are blanks for the other products you're evaluating. We've done a lot of the work for you!