BeyondTrust - Secure Remote Access and Privileged Access Management

About this course

The Remote Support subscription course is ideal for security professionals who need to learn how to deploy, configure, and utilize Remote Support in their unique environment. During the course, you will learn best practices for installing and administering Remote Support.

Inquiry selection for Remote Support Administration – Success Elevated

Key learning objectives

  • Configure the Appliance – Learn how to configure Remote Support in the network, including: software installation, defining email alerts, and saving site backups.

  • Establishing Security Policies – Set site-wide security options, define local users, create group policies, and add users and support teams through existing directory services, such as Active Directory.

  • Enabling Support Options – Learn about representative and customer-initiated support options. Configure Support Buttons, Canned Scripts, Special Actions, collaboration, Jump technology, and public portals for deployment.

Remote Support topics

What’s New

Discover the newest features and updates to Remote Support and the newest additions to the subscription training.

First Steps

Gain foundational knowledge necessary to get started with Remote Support. You will be introduced to the core concepts of the Remote Support product and be taken through the steps necessary to set up and configure your appliance.

Core Knowledge

Learn about the powerful deployment possibilities available in your environment, including different methods of accessing endpoints, tools available to Access Console users, and how to properly organize your users’ access rights.

Additional Features

Learn to configure and use BeyondTrust Vault to allow storage and injection of privileged credentials as well as the many ways Remote Support can help you examine historical session information and identify trends using reports.

Get flexible continuous training

This training includes continuously updated on-demand eLearning and instructor-led as well as a hands-on lab environment. Make the most of the recommendations and insights into product features and best practice use-cases based on your schedule.

Build knowledge of best practices, product features, and implementation workflows all based around the schedule that matters most: yours! Constant access means that you can return to concepts over time to review or refresh whenever you want. Because the content is continuously updated, you can trust that you are up to date on new features and workflows that empower you to securely do your job.

Our virtual lab environment allows you to interact with Remote Support and see how it operates in a live setting. The accompanying lab guide gives step-by-step exercises that teach how to execute common setup and configuration tasks. You will use web-based virtual machines and your login to access the environment following the detailed walkthroughs provided along with our training.

During our live workshop sessions, our world-class instructor team will demonstrate specific aspects of a course and allow learners to ask questions along the way. These workshops provide the perfect opportunity to get answers to your questions about how particular pieces of the product work and are especially helpful for administrators managing more challenging environments and use cases. The sessions are offered at several times to accommodate different time zones around the globe.

Every Success Elevated license includes access to our comprehensive, virtual instructor-led administrative training sessions. Click here to explore what’s covered and how it can elevate your expertise.

Get Certified while earning CPE credits

Earn CPE credits and get everything you need to pass your certification with confidence—from hands-on labs to expert-led workshops. Learn more about our certification program and see all of BeyondTrust University's digital badges with Credly here.

Inquiry selection for Remote Support Administration – Success Elevated