Services & Training
Achieve results faster and maximize the value of your BeyondTrust solutions with our training and services packages.
Our Methodology
Scope
BeyondTrust Professional Services will work with you to ensure your services engagement is designed to meet your specific use case needs.
Train
BeyondTrust University training will equip you to understand, administer, and get the most value from your solutions.
Kickoff
Your BeyondTrust Professional Services project team will meet with you and key stakeholders to confirm project scope and understand use cases.
Implement
BeyondTrust Engineers or Architects will work to install, configure, and deploy your BeyondTrust solutions aligned to your criteria.
Maintain
BeyondTrust Support is available via email, chat, phone, or the Customer Portal to assist you with any issues that arise after your project has completed.
Professional Services
Achieve tangible results and improve your security posture sooner with services packages designed to get your solutions up and running more quickly.
Deploy solutions faster using our expertise based on thousands of successful deployments.
Bring your deployment up to date with assisted upgrades and migrations from previous software versions.
Identify opportunities to improve security and usability as the needs of your business evolve.
BeyondTrust University
Accelerate your technical and professional learning experience with role-based product training.
Complimentary self-paced eLearning, designed to kickstart your success with BeyondTrust.
Instructor-led training that is offered live either on-site at your location or as a virtual course; will only include your company's participants.
Flexible self-paced training, expert-led sessions, and hands-on labs to elevate skills, confidence, and results.
Technical Account Management
Benefit from a dedicated technical resource who will partner with you to gain an in-depth knowledge of your BeyondTrust environment and overall business operations.
A basic level of service for access to Subject Matter Expertise (SME).
An enhanced level of service for more SME access and upgrade assistance.
A highly-available level of service for SME access, upgrade assistance, and an annual training budget.