Service desks and customer support organizations using ServiceNow can integrate BeyondTrust Remote Support to improve service levels, centralize support processes and strengthen compliance.
The Remote Support integration with ServiceNow increases the effectiveness of your technicians with secure, multi-platform remote support and chat capabilities.
Technicians can launch a remote support session from an open ticket in ServiceNow, and session details, such as chat transcripts and notes, are appended to the ticket when the remote support session ends.
Remote Support with ServiceNow
Remote Support with ServiceNow Express
The BeyondTrust Remote Support integration with ServiceNow allows a support representative to launch a secure remote support session directly from the incident record to immediately begin diagnosing and resolving a problem – increasing first call resolution rates, shortening call times and eliminating site visits.
BeyondTrust’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.
And the BeyondTrust Remote Support appliance keeps sensitive remote support logs and system access in-house, rather than routing them through a third-party, improving security and compliance.
Integrating BeyondTrust Remote Support with ServiceNow gives you a complete remote support solution. Remote Support includes secure chat support capabilities, so you can offer live help from your website, knowledge-base or self-service support portal.
With Remote Support, you can easily move from chat support to screen sharing and remote control. After the support session, Remote Support updates the support record with the chat transcript and details from the remote support session.
BeyondTrust Remote Support gives both you and your customer a seamless support experience.