Centralize and Improve Support by Leveraging ServiceNow® Integrations with BeyondTrust

BeyondTrust Servicenow Doc

Thousands of organizations worldwide rely on ServiceNow solutions for service management across IT, human resources, facilities, field service, and other disciplines. ServiceNow integrates with BeyondTrust to reduce cyber risks and increase productivity enterprise-wide.

Features and Capabilities

  • Streamline Support and Ticketing: Initiate remote support sessions directly from a ServiceNow incident or change record and leverage Remote Support features to improve first-call resolution (FCR) rates.
  • Improve Change Tracking: Enable privileged users to launch a Privileged Remote Access session from a change record in ServiceNow. Users can securely access a configuration item directly from a change request.
  • Enforce Least Privilege for Tickets: Verify tickets and privileged access requirements in real-time to ensure that only authorized users with a need for access—as configured in ServiceNow — can log in to systems with privileged credentials.
  • Credential Provider for Orchestration: With Password Safe, users can retrieve ServiceNow credentials for scanning and provisioning activities. This connector enables resources in ServiceNow Orchestration to be managed using credentials stored in Password Safe, both simplifying management and securing access.
  • Automatically Discover Hardware Assets: Integrate with an on-premises ServiceNow MID server to enable ServiceNow Discovery to retrieve credentials in a programmatic manner, and securely manage the credentials used to perform discovery by ServiceNow.
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