Service desks and customer support organizations using BMC Remedy, Remedyforce, Footprints or Service Desk Express can integrate BeyondTrust Remote Support to improve service levels, centralize support processes and strengthen compliance.
BeyondTrust Remote Support offers integrations for multiple BMC Software solutions. Add secure chat, remote support and surveys to your BMC deployment.
The BeyondTrust Remote Support integration with BMC's IT Service Management solutions increases the effectiveness of your technicians with secure, multi-platform remote support and chat capabilities.
Technicians can launch a remote support session from the incident record in BMC, and session details, such as chat transcripts and notes, are appended to the incident when the remote support session ends.
The BeyondTrust Remote Support integrations for BMC IT Service Management solutions allow a support representative to launch a secure remote support session directly from the incident record to immediately begin diagnosing and resolving a problem – increasing first call resolution rates, shortening call times and eliminating site visits.
BeyondTrust Remote Support’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.
And the BeyondTrust Remote Support appliance keeps sensitive remote support logs and system access in-house, rather than routing them through a third-party, improving security and compliance.
Integrating BeyondTrust Remote Support with BMC ITSM solutions gives you a complete remote support solution. BeyondTrust Remote Support includes secure chat support capabilities, so you can offer live help from your website, knowledgebase or self-service support portal.
With BeyondTrust Remote Support, you can easily move from chat support to screen sharing and remote control. After the support session, BeyondTrust Remote Supportupdates the support record with the chat transcript and details from the remote support session.
BeyondTrust Remote Support gives both you and your customer a seamless support experience.