Free Privileged Account Discovery Tool: Identify & secure credentials to stop lateral movement. Download Free

BeyondTrust
  • Products
    Privileged Password Management
    Discover, manage, audit, and monitor privileged accounts
    Password Safe DevOps Secrets Safe
    Endpoint Privilege Management
    Manage privileges on Windows, Mac, Linux, and Unix endpoints
    Windows and Mac Unix and Linux Active Directory Bridge
    Secure Remote Access
    Centrally manage and secure remote access for service desks and vendors
    Remote Support Privileged Remote Access
    BeyondInsight Analytics
    See All Solutions
  • Resources

    Universal Privilege Management

    Our innovative Universal Privilege Management approach secures every user, asset, and session across your entire enterprise.

    Watch Video

    Learn

    Case Studies
    Competitor Comparisons
    Datasheets
    Glossary
    Product Demos
    Whitepapers

    Attend

    Events
    Go Beyond
    Training
    Webinars

    Support

    Changelog
    Professional Services
    Technical Documentation
  • Blog
  • Partners
  • Contact
  • Support
  • Services
  • Training
  • Events
  • Company

Remote Support for Zebra Mobile Devices

December 14, 2020

  • Blog
  • Archive

Zebra Technologies empowers the front line in retail and ecommerce, healthcare, transportation and logistics, manufacturing, hospitality, and other industries, helping its customers achieve a performance edge. Zebra’s products, software, services, analytics, and solutions are used to intelligently connect people, assets, and data to enable customers to make business-critical decisions in the field.

With all the moving parts of a business, it's imperative to use innovative technology to connect hardware, software, and employees - to save time and money and prevent mistakes. Zebra smart tracking technology and solutions give physical things a digital voice, such as warehouse units and healthcare patients' medicine. The device can securely transmit operational data to the cloud to allow businesses to work more intelligently.

There are dozens of scenarios where these devices are critical, from logistics and supply chain environments to inventory management and patient handling. Wherever they are used, Zebra devices are relied on to increase efficiency, reduce errors, and improve communications.

Even before the pandemic, exponential growth in e-commerce shopping had resulted in larger-scale warehousing needs for many of the nation’s largest retailers, as well smaller businesses. This growth has elevated consumer expectations regarding product availability and shipping speed. Today’s consumers expect flawless product availability, even during busy seasons, and fast shipping to homes and businesses.

Since Zebra devices are often used in conditions where there is low tolerability for downtime, there’s a high need for flexible troubleshooting and device support capabilities to maintain productivity. Yet, the process of supporting (ensuring proper configurations, security updates, etc.) these specialized and, often, rugged devices is traditionally time-consuming, expensive, and prone to errors.

BeyondTrust Remote Support has earned its Zebra stripes!

BeyondTrust Remote Support integrates with Zebra Technologies. This means our customers can access their front-line Zebra mobile devices via the BeyondTrust solution and view the screen and remote control it – as if the device is in front of them. This capability applies to both attended and unattended devices.

Due to the pandemic and other factors impacting today’s IT and work environments, IT reps can no longer be expected to visit employee desks to install systems or provide on-site support in specific environments.

With more and more systems and devices needing technical support, organizations need remote support solutions that can cover an expansive list of use cases, while improving the entire service desk experience. With the new challenge of supporting a bigger remote workforce, providing support with tools and resources that don’t necessarily provide the ability to access unattended systems in their core product can hinder productivity and jeopardize an organization’s security.

BeyondTrust provides comprehensive unattended access support that help desks can leverage with confidence. They can manage every device, regardless of where it’s located, and provide instant solutions if a system is compromised or needs troubleshooting. IT representatives don’t have to wait for end users to check their faulty machine.

BeyondTrust’s integration with Zebra Technologies gives IT service desks the power to access, troubleshoot, and support the diverse array of specialized Zebra devices that are constantly on the move or situated in remote locations. BeyondTrust Remote Support maintains high levels of security and auditability across access, with the ability to enforce granular access controls and monitor session activity. We also offer the only Remote Support appliance that has achieved FIPS-2 validation. With BeyondTrust Remote Support, you can ensure that your Zebra devices are always optimized to support your employees in the field, wherever they are.

Why BeyondTrust Remote Support Stands Out

BeyondTrust Remote Support is the most comprehensive and secure solution for providing remote support. Our solution addresses more use cases and supports more devices than any other tool, and in the most complex and demanding of environments around the world.

BeyondTrust customers appreciate that our Remote Support solution enables:

1. One tool for all users’ devices and platforms, with the ability to provide both attended and unattended support. BeyondTrust Remote Support covers the broadest swathe of remote support use cases. Service desk teams can quickly and securely access and fix any remote device, on any platform.

2. Service desk synergies – our solutions make your entire service desk work better, with integrations that improve workflows and provide the right information when it’s needed, in the proper context.

3. Unsurpassed security for remote support sessions. We are also a leading cybersecurity company and hold the FIPS validation for the federal sector, we are the safest option for the healthcare industry and other highly regulated industries.

4. Flexibility around deployment and licensing. On-premises, cloud, virtual, and physical appliances, subscription or perpetual licensing—we have the ability to meet all the needs of your changing business. We also include everything with one license. Customers don’t have to pick a license tier or add-on things like mobile support or password manager.


Datasheets

Zebra Technologies + Remote Support

Competitor Comparisons

Remote Support Checklist and Buyer's Guide

Julissa Caraballo

Product Marketing Manager

Julissa Caraballo is a Product Marketing Manager at BeyondTrust. She has over 10 years of experience in software product marketing and lead generation. Previously, Julissa worked as a Marketing Director for a medical management software company. She holds a BA in Business Administration/Marketing and a MBA in Healthcare Management. Her certifications include, Certified Digital Marketing Manager, Pragmatic Marketing Certified and Certified Medical Practice Executive. She can be found on LinkedIn and all social media platforms.

Stay Up To Date

Get the latest news, ideas, and tactics from BeyondTrust. You may unsubscribe at any time.

I agree to receive product related communications from BeyondTrust as detailed in the Privacy Policy, and I may manage my preferences or withdraw my consent at any time.

Up next

From December 10, 2020:
BeyondTrust Wins “Diversity in Tech Employer Award”, A Culmination of Expanded Inclusion Initiatives in 2020
From December 15, 2020:
Go Beyond 2020 Recap: A Virtual Customer Experience Enjoyed across 59 Countries

You May Also Be Interested In:

Webcasts | February 09, 2021

Customer Webinar: Remote Support 21.1 Released!

Whitepapers

Evolving Privileged Identity Management (PIM) In The 'Next Normal'

Webcasts | January 21, 2021

Welcome to 2021: A BeyondTrust Global Partner Update

BeyondTrust Logo
  • Facebook
  • Twitter
  • LinkedIn

Keep up with BeyondTrust

I agree to receive product related communications from BeyondTrust as detailed in the Privacy Policy, and I may manage my preferences or withdraw my consent at any time.

Customer Support
Contact Sales

Products

  • Endpoint Privilege Management
  • Password Management
  • Privileged Remote Access
  • DevOps Secrets Safe
  • Remote Support

Resources

  • Blog
  • Case Studies
  • Competitor Comparisons
  • Datasheets
  • Glossary
  • Videos
  • Webcasts
  • Whitepapers

About

  • Company
  • Careers
  • Contact
  • Events
  • Leadership Team
  • Partner Program
  • Press

Languages

  • English
  • German
  • French
  • Spanish
  • Korean
  • Portuguese
  • Japanese
  • Privacy
  • Security
  • Manage Cookies
  • WEEE Compliance

Copyright © 1999 — 2020 BeyondTrust Corporation. All rights reserved. Other trademarks identified on this page are owned by their respective owners. BeyondTrust Corporation is not a chartered bank or trust company, or depository institution. It is not authorized to accept deposits or trust accounts and is not licensed or regulated by any state or federal banking authority.