Remote Support for Zebra Mobile Devices

Zebra Technologies empowers the front line in retail and ecommerce, healthcare, transportation and logistics, manufacturing, hospitality, and other industries, helping its customers achieve a performance edge. Zebra’s products, software, services, analytics, and solutions are used to intelligently connect people, assets, and data to enable customers to make business-critical decisions in the field.

With all the moving parts of a business, it's imperative to use innovative technology to connect hardware, software, and employees - to save time and money and prevent mistakes. Zebra smart tracking technology and solutions give physical things a digital voice, such as warehouse units and healthcare patients' medicine. The device can securely transmit operational data to the cloud to allow businesses to work more intelligently.

There are dozens of scenarios where these devices are critical, from logistics and supply chain environments to inventory management and patient handling. Wherever they are used, Zebra devices are relied on to increase efficiency, reduce errors, and improve communications.

Even before the pandemic, exponential growth in e-commerce shopping had resulted in larger-scale warehousing needs for many of the nation’s largest retailers, as well smaller businesses. This growth has elevated consumer expectations regarding product availability and shipping speed. Today’s consumers expect flawless product availability, even during busy seasons, and fast shipping to homes and businesses.

Since Zebra devices are often used in conditions where there is low tolerability for downtime, there’s a high need for flexible troubleshooting and device support capabilities to maintain productivity. Yet, the process of supporting (ensuring proper configurations, security updates, etc.) these specialized and, often, rugged devices is traditionally time-consuming, expensive, and prone to errors.

BeyondTrust Remote Support has earned its Zebra stripes!

BeyondTrust Remote Support integrates with Zebra Technologies. This means our customers can access their front-line Zebra mobile devices via the BeyondTrust solution and view the screen and remote control it – as if the device is in front of them. This capability applies to both attended and unattended devices.

Due to the pandemic and other factors impacting today’s IT and work environments, IT reps can no longer be expected to visit employee desks to install systems or provide on-site support in specific environments.

With more and more systems and devices needing technical support, organizations need remote support solutions that can cover an expansive list of use cases, while improving the entire service desk experience. With the new challenge of supporting a bigger remote workforce, providing support with tools and resources that don’t necessarily provide the ability to access unattended systems in their core product can hinder productivity and jeopardize an organization’s security.

BeyondTrust provides comprehensive unattended access support that help desks can leverage with confidence. They can manage every device, regardless of where it’s located, and provide instant solutions if a system is compromised or needs troubleshooting. IT representatives don’t have to wait for end users to check their faulty machine.

BeyondTrust’s integration with Zebra Technologies gives IT service desks the power to access, troubleshoot, and support the diverse array of specialized Zebra devices that are constantly on the move or situated in remote locations. BeyondTrust Remote Support maintains high levels of security and auditability across access, with the ability to enforce granular access controls and monitor session activity. We also offer the only Remote Support appliance that has achieved FIPS-2 validation. With BeyondTrust Remote Support, you can ensure that your Zebra devices are always optimized to support your employees in the field, wherever they are.

Why BeyondTrust Remote Support Stands Out

BeyondTrust Remote Support is the most comprehensive and secure solution for providing remote support. Our solution addresses more use cases and supports more devices than any other tool, and in the most complex and demanding of environments around the world.

BeyondTrust customers appreciate that our Remote Support solution enables:

1. One tool for all users’ devices and platforms, with the ability to provide both attended and unattended support. BeyondTrust Remote Support covers the broadest swathe of remote support use cases. Service desk teams can quickly and securely access and fix any remote device, on any platform.

2. Service desk synergies – our solutions make your entire service desk work better, with integrations that improve workflows and provide the right information when it’s needed, in the proper context.

3. Unsurpassed security for remote support sessions. We are also a leading cybersecurity company and hold the FIPS validation for the federal sector, we are the safest option for the healthcare industry and other highly regulated industries.

4. Flexibility around deployment and licensing. On-premises, cloud, virtual, and physical appliances, subscription or perpetual licensing—we have the ability to meet all the needs of your changing business. We also include everything with one license. Customers don’t have to pick a license tier or add-on things like mobile support or password manager.