Remote Support now offers the most secure iOS screen sharing capabilities for iPads and iPhones running iOS 11. Support technicians can view the screen of any iPhone or iPad from their desktop or mobile device. In addition, iOS screen sharing is available over WiFi or cellular network connections, so customers can receive screen sharing support no matter where they’re located.
We're leveraging Apple's new iOS 11 screen recording and broadcast capabilities to allow real-time screen sharing with iOS devices. Customers just need to download the Customer Client app from the App Store to take advantage of the feature. Once the customer enables and starts broadcasting, a support technician using Bomgar Remote Support can see the full screen and chat with the end user.