Free Privileged Account Discovery Tool: Identify & secure credentials to stop lateral movement. Download Free

BeyondTrust
  • Products
    Privileged Password Management
    Discover, manage, audit, and monitor privileged accounts
    Password Safe DevOps Secrets Safe
    Endpoint Privilege Management
    Manage privileges on Windows, Mac, Linux, and Unix endpoints
    Windows and Mac Unix and Linux Active Directory Bridge
    Secure Remote Access
    Centrally manage and secure remote access for service desks and vendors
    Remote Support Privileged Remote Access
    BeyondInsight Analytics
    See All Solutions
  • Resources

    Universal Privilege Management

    Our innovative Universal Privilege Management approach secures every user, asset, and session across your entire enterprise.

    Watch Video

    Learn

    Case Studies
    Competitor Comparisons
    Datasheets
    Glossary
    Product Demos
    Whitepapers

    Attend

    Events
    Go Beyond
    Training
    Webinars

    Support

    Changelog
    Professional Services
    Technical Documentation
  • Blog
  • Partners
  • Contact
  • Support
  • Services
  • Training
  • Events
  • Company

Integrate PowerBroker for Unix & Linux with ServiceNow

March 30, 2017

  • Blog
  • Archive
ServiceNow Integration with PBUL Regulatory compliance has changed how IT operations and security teams do business. Customers and regulatory regimes demand that public and private sector organizations alike exercise higher security controls for systems that hold or deal with sensitive user information. Therefore, it is no longer acceptable for admins to operate on systems with patient, customer, client, card holder or other sensitive information without documented reasons for being on these systems. To automate and secure this access, organizations have adopted ticketing systems like ServiceNow to address requirements for authorizing access and documenting incidents. However, leveraging solutions to provide fine-grained privilege control on systems that are part of their compliance chain can enable an organization to authorize a user with policy to perform specific administrative actions without logging on as an administrator, thereby improving security. Policy-based privilege authorization and ticketing systems are not new solutions. But making ticket creation, validation and updating part of the policy for privilege elevation and authorization provides a more efficient way to solve these problems while never taking your hands off the keyboard. In this blog, I will provide links to videos that demonstrate some examples the integration between ServiceNow and PowerBroker for Unix & Linux can be configured to work.

Ways to use ServiceNow Incidents with PowerBroker for Unix & Linux

The PowerBroker / ServiceNow integration enables you to:
  • Link recorded privileged session activity to incidents
  • Link system admin activities to tickets
  • Require policy to validate a ticket number or prompt a user to create a ticket when accessing certain systems
  • Automatically update incidents as admins jump between systems and applications during troubleshooting
  • Allow admins to update an incident from the Unix/Linux command line
Configuring PowerBroker for Unix & Linux to work with ServiceNow to address these use cases is easy to do. PowerBroker for Unix & Linux can be configured to do basic ticket validations as well as complex request workflows; and this can be done directly at the Unix/Linux command line.

Creating, Validating and Updating ServiceNow Incidents using PowerBroker for Unix & Linux

We have created walk-through videos of the following use cases:
  • Creating a ServiceNow ticket from the Unix/Linux command line
  • Validating a ServiceNow ticket in order to elevate a user’s permissions
  • Updating a ServiceNow ticket from the Unix/Linux command line
Review the videos and accompanying walk-through guide, and then request to access the code for this integration.

Deep ServiceNow Use Case Integrations

This is but one example of use-case-driven integrations BeyondTrust has built with ServiceNow in mind. Watch for future blogs that demonstrate:
  • Asset import and export
  • Asset profiling for vulnerability assessments
  • Ticket validation
  • … and more
For more on how BeyondTrust can help you achieve policy-based privilege elevation and delegation across your Unix and Linux environment, contact us today.

Paul Harper

Product Manager, BeyondTrust

Paul Harper is product manager for Unix and Linux solutions at BeyondTrust, guiding the product strategy, go-to-market and development for PowerBroker for Unix & Linux, PowerBroker for Sudo and PowerBroker Identity Services. Prior to joining BeyondTrust, Paul was a senior architect at Quest Software/Dell. Paul has more than 20 years of experience in Unix/Linux operations and deployments.

Stay Up To Date

Get the latest news, ideas, and tactics from BeyondTrust. You may unsubscribe at any time.

I agree to receive product related communications from BeyondTrust as detailed in the Privacy Policy, and I may manage my preferences or withdraw my consent at any time.

You May Also Be Interested In:

Webcasts | February 09, 2021

Customer Webinar: Remote Support 21.1 Released!

Webcasts | February 24, 2021

Your PAM 2021 Blueprint: Securing Privileged Accounts for On-Premises and Cloud Assets

Whitepapers

Evolving Privileged Identity Management (PIM) In The 'Next Normal'

BeyondTrust Logo
  • Facebook
  • Twitter
  • LinkedIn

Keep up with BeyondTrust

I agree to receive product related communications from BeyondTrust as detailed in the Privacy Policy, and I may manage my preferences or withdraw my consent at any time.

Customer Support
Contact Sales

Products

  • Endpoint Privilege Management
  • Password Management
  • Privileged Remote Access
  • DevOps Secrets Safe
  • Remote Support

Resources

  • Blog
  • Case Studies
  • Competitor Comparisons
  • Datasheets
  • Glossary
  • Videos
  • Webcasts
  • Whitepapers

About

  • Company
  • Careers
  • Contact
  • Events
  • Leadership Team
  • Partner Program
  • Press

Languages

  • English
  • German
  • French
  • Spanish
  • Korean
  • Portuguese
  • Japanese
  • Privacy
  • Security
  • Manage Cookies
  • WEEE Compliance

Copyright © 1999 — 2020 BeyondTrust Corporation. All rights reserved. Other trademarks identified on this page are owned by their respective owners. BeyondTrust Corporation is not a chartered bank or trust company, or depository institution. It is not authorized to accept deposits or trust accounts and is not licensed or regulated by any state or federal banking authority.