
Ways to use ServiceNow Incidents with PowerBroker for Unix & Linux
The PowerBroker / ServiceNow integration enables you to:
- Link recorded privileged session activity to incidents
- Link system admin activities to tickets
- Require policy to validate a ticket number or prompt a user to create a ticket when accessing certain systems
- Automatically update incidents as admins jump between systems and applications during troubleshooting
- Allow admins to update an incident from the Unix/Linux command line
Creating, Validating and Updating ServiceNow Incidents using PowerBroker for Unix & Linux
We have created walk-through videos of the following use cases:- Creating a ServiceNow ticket from the Unix/Linux command line
- Validating a ServiceNow ticket in order to elevate a user’s permissions
- Updating a ServiceNow ticket from the Unix/Linux command line
Deep ServiceNow Use Case Integrations
This is but one example of use-case-driven integrations BeyondTrust has built with ServiceNow in mind. Watch for future blogs that demonstrate:- Asset import and export
- Asset profiling for vulnerability assessments
- Ticket validation
- … and more