Many IT service desk groups use a number of remote access tools to support their users. An audit of the remote support tools in your organization will likely reveal that different remote access products are being used for different support scenarios.
In the absence of a strategic long-term view, a multi-product patchwork of various tools is not only difficult to sustain but also creates challenges related to inefficiency, expenses, and security.
Productivity suffers from disjointed or manual processes that do not scale effectively.
Lack of Value
Free and basic remote support tools often don’t meet the needs of today’s highly networked and technology driven companies.
Many legacy remote support tools have no logging, reporting or other auditing capabilities, or what they capture is very limited.
Consolidate Remote Support With BeyondTrust
BeyondTrust enables you to quickly access and fix nearly any remote device, running any platform, located anywhere in the world through one solution. BeyondTrust offers the security, integration, and management capabilities your IT and customer support organizations need to increase productivity, improve performance, and deliver a superior customer experience.