Remote Support 23.2.4 Release Notes

December 14, 2023


  • This version of Remote Support has been certified for Physical BeyondTrust Appliances, Virtual BeyondTrust Appliances, and cloud deployment models.
  • Requires software Base 7.0.0.
  • Requires Integration Client 1.7.5.
  • Requires ECM 1.6.0.
For a list of supported platforms for the latest version of Remote Support, please see the Supported Platforms Guide.

Supported Platforms Guides for previous versions of Remote Support can be found in the Remote Support Documentation Archive.

New Features and Enhancements:

This is a maintenance release. There are no new features to note.

Issues Resolved:

  • Resolved an issue where cluster node tables can be truncated if the master brain is down while a cluster sync is in progress.
  • Resolved an issue where slow connections prevented screen share from starting.
  • All downloaded session reports had times in GMT. Resolved so that all downloaded session reports have times based on the time zone selected on the /login > Status page.
  • Some customers using an evaluation version were unable to close Jump Client sessions with screen sharing. This was resolved, and these sessions close correctly in evaluation versions.
  • Resolved an issue with logging in through a console using SAML with network restrictions enabled.
  • When installing Jump Clients via /login and attaching "jc-session-policy" parameter to the installation file, it can fail and doesn't install the Jump Client on Windows or macOS. Resolved this issue.
  • Resolved an issue where Rep or Access Console fail to close after a Jump Client session with screen sharing.
  • Incorrect character showing as numeric separator in some fields when host machine OS is set to French. Corrected the character set.

Known Issues: