Remote Support 23.2.3 Release Notes

August 4, 2023


  • This version of Remote Support has been certified for Physical BeyondTrust Appliances, Virtual BeyondTrust Appliances, and cloud deployment models.
  • Requires software Base 7.0.0.
  • Requires Integration Client 1.7.5.
  • Requires ECM 1.6.0.
For a list of supported platforms for the latest version of Remote Support, please see the Supported Platforms Guide.

Supported Platforms Guides for previous versions of Remote Support can be found in the Remote Support Documentation Archive.

New Features and Enhancements:

This is a maintenance release. There are no new features to note.

Issues Resolved:

  • Resolved conflict between appliance rate-limiting and client upgrade requests.
  • Resolved issue with SAML login erroneously triggering file download.
  • Resolved incorrect DUO compatibility setting.
  • Resolved Web Representative Console service interruption.
  • Resolved login failure when SCIM and SAML were both used for authentication.
  • Added DHCP as valid source for proxy configuration.
  • Restored the auto-populate behavior of the credential dialog when there was a domain name entered but no user name entered.
  • Resolved service interruption if post-session survey was submitted with blank entries.
  • [KB0020207] Resolved security vulnerability BT23-05 (TRY-21041).

Known Issues: