This version of Remote Support has been certified for Physical BeyondTrust Appliances, Virtual BeyondTrust Appliances, and cloud deployment models.
RS 22.2.3 requires software Base 6.2.0.
Issues Resolved:
Partially resolved unexpected reset of on-screen login credentials on macOS. An additional fix for full resolution is coming soon, and a patch is available on request.
Improved elevated action handling on macOS endpoints.
Resolved occasional image ghosting during screen sharing.
Resolved key mapping issue on macOS endpoints from iOS Rep Console.
Resolved issue in which changes to the Active Jump Client Statistics Update Interval dropdown on the Jump > Jump Clients page in /login was not saving.
Resolved issue with non-admin session failures with elevated Support Buttons in custom installation paths.
Resolved issue in which account rotation failure occurred when many accounts had expired.
Resolved key validation issue that could cause probe failures in failover environments.
Resolved issue with macOS Touch Bar during screen sharing.
Resolved issue with lost Customer Info when calling Virtual Customer API.
Resolved HTTP 500 error that occurred when session key was submitted through API-only public portal.
Resolved issue with silent uninstall of Jump Client MSI.
Resolved occasional web console service interruption.
Resolved issue that caused a blank post-session landing page when there were no survey questions.
Resolved key release issue with right Ctrl key.
Resolved connection issue with NTLM authenticating proxy.
Resolved issue with sporadic file transfer failures in web rep console.
Resolved timing issue that could cause the Start Command Shell button to erroneously be disabled in iOS Rep Console.
Re-added autocomplete="off" to login form inputs to avoid false positives from some security scanners.
The following four items resolve issues with Jamf Connect and similar systems:
Partially resolved unexpected reset of on-screen login credentials on macOS. An additional fix for full resolution is coming soon, and a patch is available on request.
Improved elevated action handling on macOS endpoints.
Resolved occasional image ghosting during screen sharing.
Resolved key mapping issue on macOS endpoints from iOS Rep Console.
Notes:
Supports upgrades from Remote Support RS 21.1.3+.
RS 22.2.3 requires Integration Client 1.7.3.
RS 22.2.3 supports ECM Protocol 1.6.
RS 22.2.3 requires ECM 1.6.0+.
RS 22.2.3 includes VSC 1.2.5.3.
This release is certified with the following mobile versions: