iOS Rep Console now has optional logging. Under the Settings cog, the representative can enable different levels of logging, as well as the ability to share the logs.
Issues Resolved:
Resolved issue in which entering a PRA site did not directing the representative to download the access console.
Resolved issue logging in with SAML.
Resolved issue in which the Absolute pointer position was slightly off.
Resolved issue in which sometimes Jump Item names did not display. Now the Computer Name displays in these scenarios.
Updated the disabled Jump Item color to be a little darker when in light mode.
Resolved issue in which the reconnect message sometimes displayed when it should not have.
Resolved various cosmetic issues that occurred when installed on iOS 16.
Notes:
Runs on both iPhone and iPad running iOS 14+.
Compatible with Remote Support 20.1+.
A trusted CA-signed certificate must be installed on the appliance.
The iOS Representative Console is available in the App Store.