iOS Representative Console 3.1.2 Release Notes

September 30, 2022

New Features and Enhancements:

  • iOS Rep Console now has optional logging. Under the Settings cog, the representative can enable different levels of logging, as well as the ability to share the logs.

Issues Resolved:

  • Resolved issue in which entering a PRA site did not directing the representative to download the access console.
  • Resolved issue logging in with SAML.
  • Resolved issue in which the Absolute pointer position was slightly off.
  • Resolved issue in which sometimes Jump Item names did not display. Now the Computer Name displays in these scenarios.
  • Updated the disabled Jump Item color to be a little darker when in light mode.
  • Resolved issue in which the reconnect message sometimes displayed when it should not have.
  • Resolved various cosmetic issues that occurred when installed on iOS 16.


  • Runs on both iPhone and iPad running iOS 14+.
  • Compatible with Remote Support 20.1+.
  • A trusted CA-signed certificate must be installed on the appliance.
  • The iOS Representative Console is available in the App Store.