BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
BeyondTrust is seeking a highly motivated and experienced Partner Success Manager to execute our partner success strategy in the Americas. Your mission is to collaborate with partners and internal BeyondTrust teams, to develop and execute programs focused on partners Implementation, migration, and expansion of our solutions in order to drive customer success.
Reporting to the Director, Partner Success, the ideal candidate will bring a blend of operational management and project management skills, business and technical acumen, and a passion for partner success.
What You’ll Do
- Support the partner team to increase partner delivery and facilitate improved partner performance, with clearly defined and agreed targets/metrics e.g. certifications, implementations, customer NPS.
- Leverage existing tools and processes and develop new programs and processes to grow and enable partner services.
- Collaborate with our technical enablement teams to execute and continuously improve our partner enablement strategy for ecosystem partners with a delivery focus.
- Train BeyondTrust Partner Managers and sales teams in the tool and process changes Partner Success introduces, ensuring the objectives of programs are well understood and new processes/procedures are clearly communicated.
- Monitor the performance of pilot programs Partner Success is running and clearly communicate any necessary changes to relevant stakeholders.
- Manage the programs Partner Success is running throughout their lifecycle, ensuring relevant stakeholders are updated on progress, changes and transition to full rollout.
- Identify gaps in knowledge and processes and collaborate with all stakeholders (internal and external) to ensure rapid deployment of training and tools needed to address those gaps.
- Collaborate and empower Partner Managers to ensure our focus delivery partners in the region are delivering successfully to our mutually agreed targets, with particular focus on delivery capability and NPS.
- Monitor the success of Partner Delivered Services sold by BeyondTrust through weekly meetings with the relevant partner contacts and monitoring of metrics through automated dashboards.
- Help our partner managers identify opportunities where partner services should be positioned and ensure they have an accurate view of partners’ delivery capabilities
What You’ll Bring
- 2+ years’ experience in an IT pre-sales, professional services, or partner success role
- Experience evaluating performance to identify areas of improvement and optimization
- Excellent communication, interpersonal, and collaboration skills
- Experience in project management
Nice To Have
- Demonstrated knowledge of diverse partner ecosystems and business models including resell, professional services and managed services
- Experience working with Salesforce (CRM) and report building
- Experience working as a service delivery partner
- Experience establishing new programs within Distribution
- Experience in IT Security and/or SaaS
- A thirst for knowledge and improvement
- Experience providing training to internal teams and/or customers
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.
#LI-EC1
