Today’s tech support teams are tasked with supporting a wide range of people and devices around the clock. This often requires technicians to provide support and access remote systems while on the go and away from their primary desktop or workstation.
Bomgar's Web Representative Console lets you start a remote support session from any web browser on any computer, allowing you to immediately begin diagnosing and fixing issues from any location. The Bomgar Web Rep Console is the first remote support console built entirely on HTML5 technology. It offers all of the core remote support features you need in an easy and convenient package:
- No downloads
- No Active X plugin
- No Flash
With no download or plugins required, support reps can provide support from any computer. The Web Rep Console also makes it easy to collaborate with someone who doesn’t normally have access to Bomgar. While in a remote support session, you can send a rep invite email to anyone to securely join the session from their web browser – no download required. This is especially useful when consulting real-time with experts outside of your organization that may restrict client downloads. With one click, they can instantly see what you see and help resolve the issue.
The Bomgar Web Representative Console is the fastest, most secure way to support your employees and customers while on the go. Check out this short video for a closer look!
Phil Ethridge, Senior Product Manager
At Bomgar, Phil is the senior product manager for the Bomgar Remote Support product, driving the direction, lifecycle, and go-to-market strategy. He has been with Bomgar for more than a decade, building experience with ITSM and IT operations management, as well as bringing unique perspective from a systems engineering background. Phil has a Bachelor of Science from Mississippi State University and is certified in ITIL v3 and Pragmatic Marketing.