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Patching is Still a Challenge? Yup.

March 14, 2012

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eEye has always taken a “zero gap” approach to our threat management product strategy. That thinking has been the driver for our market firsts in support for new technologies such as cloud, mobile, and virtualization vulnerability management. These new technologies bring tremendous benefits, but they also bring risks with them as well, which must be identified, understood, and mitigated. This is all in the name of minimizing attack surface. However, one of our most impactful releases in that regard is one that was a new take on a well-established technology – patching. A recent stat provided by CNN Money stated that "61% of Adobe Reader plug-ins are outdated on work computers." This is a staggering statistic, considering the ubiquitous nature of Adobe products in business settings. Staggering, but not surprising. In a typical business setting, the technologies we leverage on a daily basis - both transformational technologies such as the cloud or virtualization, or point and click technology like Adobe Reader – inadvertently bring a new attack surface into the equation for IT and security to manage. This isn’t a new concept, not at all. So why do we still have 61% of corporate machines in an unpatched (read: vulnerable) state? As any IT veteran will tell you, patching non-windows applications isn’t always as easy as it sounds. This is why we added Patch Management to Retina CS. eEye has taken a unique approach to Patch Management by leveraging existing agent-less technology built directly into your assets and already installed by Microsoft. Using the built in Windows Update system, and Windows Server Update Services, Retina CS correlates vulnerability findings to Microsoft Patches and Third Party Applications. The solution then allows patch deployment to occur directly from the Retina CS management console without any additional tools or user intervention. In addition, this supports full change control through Smart Groups to verify that patches work in test environments before they are deployed to production environments with complete role based access and integration ticketing system. Historically, this change control concept has been a major unmet customer need, and a big reason why non-Windows patching has been such a bane for the IT team. Below is a screen shot of just how those patches look in Retina CS. Below is a screen shot of this scenario - Windows Update is applying a 64 bit patch for Adobe Flash Player without any additional agents on the Windows host and with no direct connection from the client to Adobe's website (as commonly blocked in the CNN article referenced in the beginning). Outside of the obvious "cool" factor, this is why we added Patch Management to Retina CS - to provide complete, zero-gap vulnerability management coverage for your environment. Whether that is assessing mobile devices, assuring your cloud resources are vulnerability free, verifying configuration compliance, or applying patches to critical vulnerabilities that are all to often just ignored; Retina has got you covered. eEye is keeping the entire application and vulnerability management lifecycle in perspective and making sure that boundary conditions and new technologies are covered, as well. At the end of the day, it is more than Vulnerability Reports that will keep you from being compromised, it is taking informed, strategic, and intelligent actions against the findings that will make the difference. UPDATE: If you’re participating in our VEF today at 1pm PT be sure to post your answer to our question, that we ask you during the webinar, below for your chance to win an Amazon Kindle Fire! It’s that easy. Good luck.

Morey J. Haber

Chief Technology Officer and Chief Information Security Officer at BeyondTrust

Morey J. Haber is Chief Technology Officer and Chief Information Security Officer at BeyondTrust. He has more than 25 years of IT industry experience and has authored four Apress books: Privileged Attack Vectors (2 Editions), Asset Attack Vectors, and Identity Attack Vectors. In 2018, Bomgar acquired BeyondTrust and retained the BeyondTrust name. He originally joined BeyondTrust in 2012 as a part of the eEye Digital Security acquisition. Morey currently oversees BeyondTrust strategy for privileged access management and remote access solutions. In 2004, he joined eEye as Director of Security Engineering and was responsible for strategic business discussions and vulnerability management architectures in Fortune 500 clients. Prior to eEye, he was Development Manager for Computer Associates, Inc. (CA), responsible for new product beta cycles and named customer accounts. He began his career as Reliability and Maintainability Engineer for a government contractor building flight and training simulators. He earned a Bachelor of Science degree in Electrical Engineering from the State University of New York at Stony Brook.

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