Free Privileged Account Discovery Tool: Identify & secure credentials to stop lateral movement. Download Free

BeyondTrust
  • Products
    Privileged Password Management
    Discover, manage, audit, and monitor privileged accounts
    Password Safe DevOps Secrets Safe
    Endpoint Privilege Management
    Manage privileges on Windows, Mac, Linux, and Unix endpoints
    Windows and Mac Unix and Linux Active Directory Bridge
    Secure Remote Access
    Centrally manage and secure remote access for service desks and vendors
    Remote Support Privileged Remote Access
    BeyondInsight Analytics
    See All Solutions
  • Resources

    Universal Privilege Management

    Our innovative Universal Privilege Management approach secures every user, asset, and session across your entire enterprise.

    Watch Video

    Learn

    Case Studies
    Competitor Comparisons
    Datasheets
    Glossary
    Product Demos
    Whitepapers

    Attend

    Events
    Go Beyond
    Training
    Webinars

    Support

    Changelog
    Professional Services
    Technical Documentation
  • Blog
  • Partners
  • Contact
  • Support
  • Services
  • Training
  • Events
  • Company

Monster Squad: Most Frightening IT End User Edition

October 31, 2017

  • Blog
  • Archive

It’s that time of year again – taking the kids trick or treating, putting on great costumes and heading to Halloween parties for a frightfully good time. Let’s not forget the real-life monsters that taunt us in IT tickets, wake us up in the middle of the night with urgent support requests and scare us with terrible IT knowledge.

Here’s your Monster Squad…

The Riddler: you know the type: full of partial information, and love to make you guess. This user doesn’t know how that screen cracked or what happened to their ports, and would never click that link in a mysterious email. They definitely didn’t visit that website. Time to bite your tongue, dig deep, and figure out what riddle caused the problem so the end user can get back to work. 

Riddler.jpg#asset:19328

Balthazar Bratt: Ah, the despicable end user that’s too smart for his own good. He files a ticket, then proceeds to tell support techs what needs to be done every step of the way. This user is also known to question directions and protocol as you address the issue. Even more strangely – despite being the company’s best amateur IT staffer – he continues to regularly send tickets. 

Balthazar-Bratt.jpg#asset:19329


The Zombie: they’re not necessarily evil as much as…lacking the brainpower to help themselves. Technologically stiff, shall we say? They’ll keep running into the same issues: letting their devices die a slow death, opening those suspicious attachments, and seemingly unable to comprehend tech support instructions. 

Lego-Zombie.jpg#asset:19331


Dr. Evil: he wants support, but is shocked to discover not everything that’s plugged in is supported by IT. Microwaves, cords, light switches, A/V, sound equipment, personal devices, sharks with laser beams on their heads – you name it, IT should be ready to fix it. Apparently, IT know-how doubles as an electrician’s license? Right? 

Dr-Evil.jpg#asset:19332


The Pirate: incessant streams of cursing as you try to support them. Parrot not included.

Pirate_and_computer_Halloween.jpg#asset:1749


Dr. Frankenstein: assumes IT tech support staff are not really human, but made up of coffee, energy drinks and leftover hardware. Believes IT doesn’t need sleep and can respond to requests immediately at any hour. 

Dr-Frankenstein.jpg#asset:19334


The Ghost:

End user: [Contacts tech support, describes problem]

Tech support: OK, let’s see what we can do… [Begins to describe next steps]

 End user: I really don’t have time for this… [ghosts]

Ghostbuster.jpg#asset:19335

The Mummy: Generally accepted as the dirtiest of all classic monsters, these users also lack basic security hygiene, and find themselves unable to connect securely, avoid common risk behaviors like sharing passwords, and click on every phishing email. 

Mummy.jpg#asset:19336

 

We hope these monsters don’t haunt you or your help desk this week!


Rachel Smith

Marketing Coordinator

Stay Up To Date

Get the latest news, ideas, and tactics from BeyondTrust. You may unsubscribe at any time.

I agree to receive product related communications from BeyondTrust as detailed in the Privacy Policy, and I may manage my preferences or withdraw my consent at any time.

You May Also Be Interested In:

Webcasts | February 09, 2021

Customer Webinar: Remote Support 21.1 Released!

Webcasts | February 24, 2021

Your PAM 2021 Blueprint: Securing Privileged Accounts for On-Premises and Cloud Assets

Whitepapers

Evolving Privileged Identity Management (PIM) In The 'Next Normal'

BeyondTrust Logo
  • Facebook
  • Twitter
  • LinkedIn

Keep up with BeyondTrust

I agree to receive product related communications from BeyondTrust as detailed in the Privacy Policy, and I may manage my preferences or withdraw my consent at any time.

Customer Support
Contact Sales

Products

  • Endpoint Privilege Management
  • Password Management
  • Privileged Remote Access
  • DevOps Secrets Safe
  • Remote Support

Resources

  • Blog
  • Case Studies
  • Competitor Comparisons
  • Datasheets
  • Glossary
  • Videos
  • Webcasts
  • Whitepapers

About

  • Company
  • Careers
  • Contact
  • Events
  • Leadership Team
  • Partner Program
  • Press

Languages

  • English
  • German
  • French
  • Spanish
  • Korean
  • Portuguese
  • Japanese
  • Privacy
  • Security
  • Manage Cookies
  • WEEE Compliance

Copyright © 1999 — 2020 BeyondTrust Corporation. All rights reserved. Other trademarks identified on this page are owned by their respective owners. BeyondTrust Corporation is not a chartered bank or trust company, or depository institution. It is not authorized to accept deposits or trust accounts and is not licensed or regulated by any state or federal banking authority.