BeyondTrust Rolls Out Unified Support Experience to Customers

Earlier this month, BeyondTrust rolled out a new customer support portal. This new portal provides a unified experience across all BeyondTrust products and solutions. BeyondTrust customers can now log and track support cases, access helpful information about their BeyondTrust instance, view account information, and more—all from one place.

Our goal is to consistently provide superior support to our customers—wherever they may be across the globe and regardless of which products they are using. Consolidating three separate portals into one unified support platform is a leap forward in streamlining our processes and will allow us to better serve the needs of our customers.

Here are some shortcuts to make your customer journey easier and to give you everything you need to be successful:

Get Support

• Email us at mysupport@beyondtrust.com
• Login to the BeyondTrust Support Portal
• Call us at the local number listed in the Support Portal

Find Technical Documentation

• Visit beyondtrust.com/docs to view all technical documentation (no login required)

Submit Feature Requests

• Use ideas.beyondtrust.com to submit new feature requests or vote for existing requests

Sign up for training

• Visit beyondtrust.com/university for an overview of all our course offerings

Access blogs, webinars, whitepapers and news

• Check out beyondtrust.com/resources for a full content library, including webinars that can earn you CPE credits

Become a BeyondTrust Insider

• Participate in challenges to help you stay in the know on product and industry news, earn points, and redeem them for swag and prizes at beyondtrust.com/insiders

Check out this short video to hear more about our commitment to customer success.

Not a customer, but want to know what’s included with BeyondTrust Customer Support? Check out the Customer Support datasheet or contact us here.