with Trevor Combs, Senior Solutions Engineer
Actionable data is critical data. Service desks are constantly under pressure to understand what their inbound stats and active service desk users are experiencing. When using BeyondTrust Remote Support’s inbound chat as a channel, it is even more important to know what might be impacting their organization when it comes to issues and outages.
Watch this technical product clinic on how to use the BeyondTrust Real-time Dashboard plugin and how it helps Service Desk managers and employees gain insights into urgent issues, impacts to their inbound volumes and associate engagement and availability.
During the first 15-minutes BeyondTrust’s Sr Solutions Engineer, Trevor Combs demonstrates how the Real-time Dashboard plugin can enable things like Today’s CSAT statistics, top-level performance KPIs and more.
The last 15 minutes was saved for live attendee Q&A
Trevor A. Combs is a proven expert when it comes to Secure Remote Support tools and the processes around them. He is currently a Senior Solutions Engineer at BeyondTrust. Prior to that he spent most of his career in IT Process and Program Management for various global companies in the IT Support, Finance, Construction and Vendor Outsourcing industries with over 20 years in the Support and Security space. In his free time he enjoys teaching seminars and classes to seniors on how to enrich their lives with technology and keep their data and personal information safe.