Tech Talk Tuesday: The Real Time Dashboard for Remote Support
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Actionable data is critical data. Service desks are constantly under pressure to understand what their inbound stats and active service desk users are experiencing. When using BeyondTrust Remote Support’s inbound chat as a channel, it is even more important to know what might be impacting their organization when it comes to issues and outages.
Watch this technical product clinic on how to use the BeyondTrust Real-time Dashboard plugin and how it helps Service Desk managers and employees gain insights into urgent issues, impacts to their inbound volumes and associate engagement and availability.
During the first 15-minutes BeyondTrust’s Sr Solutions Engineer, Trevor Combs demonstrates how the Real-time Dashboard plugin can enable things like Today’s CSAT statistics, top-level performance KPIs and more.
The last 15 minutes was saved for live attendee Q&A
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