EMEIA | Tech Talk Tuesday: Service Desk Efficiency
with Brendan Casey, Solutions Engineer
Watch this 15 minute technical product clinic on how to provide instant, secure reliable remote support to end-users and customers on or off your network for any devices, locations, and platforms with BeyondTrust’s Secure Remote Support solution. During the first 15 minutes Beyondtrust’s Solutions Engineer, Brendan Casey, will show you how the implementation of Remote Support can:
Provide users with a portal for easy request for Support
Elevate to administrator privileges when necessary without security risks
Increase support staff productivity and end user satisfaction
The last 15 minutes will be saved for live attendee Q&A.
Meet the Presenters
Brendan Casey is a Solutions Engineer, EMEIA for BeyondTrust, where he has worked for 6 years. Brendan has over 20 years’ experience in the information technology industry working across multiple industries ranging from healthcare, education, and the SME sector. During his career he has held a variety of roles including on the helpdesk, implementation teams, consulting and presales.
Brendan is customer focused and passionate about delivering solutions that meet client requirements, solve business issues, improve efficiencies, and bring value to an organization. Listening to customers’ requirements and understanding their challenges and aspirations ensures he helps customers to achieve their goals.