APJ | Tech Talk Tuesday: Service Desk Efficiency

Watch this 15 minute technical product clinic on how to provide instant, secure reliable remote support to end-users and customers on or off your network for any devices, locations, and platforms with BeyondTrust’s Secure Remote Support solution. During the first 15 minutes Beyondtrust’s Sr. Security Engineer, Perry Chu will show you how the implementation of Remote Support can:

• Provide users with a portal for easy request for Support
• Elevate to administrator privileges when necessary without security risks
• Increase support staff productivity and end user satisfaction

The last 15 minutes will be saved for live attendee Q&A.

Meet the Presenters

Perry Chu, Senior Security Engineer – APJ at BeyondTrust

Perry Chu is Senior System Engineer at BeyondTrust. He is a highly skilled IT security professional with more than 20 years of experience. He joined BeyondTrust in 2019, and covered presales engagement and partner enablement across Asia Pacific, especially north Asia regional. Prior to BeyondTrust, he was a solution architect for Asia at One Identity, separated from Dell Software, focusing on IAM solution, and service engagement. He began his career as a solution developer for Quest Canada. He earned a Bachelor of Science degree in Computing and Information Science from Queen’s University at Kingston, Canada.