Automation within service desks is nothing new. For decades, help desks and support organizations have relied upon technology to address common questions and problems with minimal human intervention. The latest generation of technology is taking this to another level with the introduction of tools like smart glasses, artificial intelligence, and chat bots within help desks. As the second wave of millennials make their way into the workforce, the pressure is on IT to meet new demands and leverage new technologies to provide support. Join Bomgar for an insightful session on how to approach this evolving landscape and the tools that can keep the service desk relevant.

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