For years, service desks have been trying to “shift left” from expensive phone-based support to more efficient and cost-effective self-service and chat tools. Now emerging technologies such as chat bots and artificial intelligence are taking traditional chat support to another level. Organizations need to find a way to take advantage of the new technologies, while continuing to provide a seamless escalation experience when needed. This webcast will feature insight from industry expert Stephen Mann, who will outline the past, present and future of chat initiatives and offer tips for planning and successful implementation, both for today and tomorrow. Learn how to reinvent your service desk to provide a more modern, proactive and integrated approach to support.

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