Provide instant, secure, reliable remote support to end-users and customers—on or off your network—using Windows, Mac, iOS, Android, and more. Focus on fixing issues, not fixing connection

Remote Support Features and Capabilities

  • Chat Support: Enable live support from your website with Clickto-Chat with real-time escalation to screen sharing and remote control, without ever losing contact with the end user.
  • Broad Platform Support: Support and provide support from Windows, Mac, Linux, iOS and Android devices. Also support legacy devices using RDP, Telnet, SSH, and VNC.
  • Granular Permissions and Roles: Granularly manage teams, users, roles, and session permission settings to enforce a least privilege security posture.
  • Collaboration: Resolve support incidents faster by easily collaborating with other technicians and defining escalations paths to skilled resources in a cost-effective manner, while improving customer satisfaction.
  • Session Recording and Audit Trail: Track team performance as well as log session activity to serve as an audit trail for security, compliance, and training. • Provide Support from Chrome, Firefox, IE, and More: Our HTML5 Web Rep Console lets you offer secure remote support from any browser – no downloads required – to immediately begin fixing issues from anywhere.
  • Integrations: Connect seamlessly with ITSM tools like ServiceNow, third-party authentication solutions like Active Directory, and password managers like BeyondTrust Password Safe.
  • Customization & Branding: Maintain corporate branding standards and create trust by customizing your support experience, including chat.
  • Deployment: Choose from a physical, virtual, or cloud deployment with flexible licensing options.and a variety of licensing models.

“It is rare to find a company like BeyondTrust that matches the support level we provide our own customers. BeyondTrust’s support is beyond excellent. We are extremely happy we made the switch to BeyondTrust from TeamViewer.” Michael Hede, Technical Leader, Chili Security